Lindsey Minton

Managed a high-volume inbound call queue while maintaining efficiency, accuracy, and a positive customer experience Consistently met or exceeded monthly CSR performance metrics and quotas Utilized multiple software systems simultaneously to access accounts, document interactions, and resolve customer inquiries

Customer Service Representative - Carolina West Wireless - Wilkesboro, NC

(2024-05)

• Managed a high-volume inbound call queue while maintaining efficiency, accuracy, and a positive customer experience
• Consistently met or exceeded monthly CSR performance metrics and quotas
• Utilized multiple software systems simultaneously to access accounts, document interactions, and resolve customer inquiries
• Assisted customers with scheduling payment arrangements and navigating financial obligations with clarity and professionalism
• Communicated complex financial information in an easy-to-understand manner, ensuring customer confidence and satisfaction
• Maintained strong attention to detail while multitasking in a fast-paced remote environment
• Demonstrated reliability, adaptability, and problem-solving skills when handling a wide range of customer concerns

Customer Sales Representative - Carolina West Wireless - Wilkesboro, NC

(2023-04 - 2024-05)

Provides exceptional customer service and is always attentive and goes the extra mile for my customers. I am always a team player, if I have exceeded my expectations and quota for that month, I will help out my teammates meet theirs. My job duties are but not limited to selling in store customers phones, internet, cameras and more, providing them with the best promotions and making sure the customer is happy.

Cold calling, texting and emailing customers to offer our latest deals and products. Work with Marketing, the call center and other departments to make sure we are up to date on the latest expectations and information. I work hard to build my funnels each month and call customers about new promotions and service plans/offers.

I have trained two employees during my time here and have taken on more work tasks and opportunities.

Preforming tasks of cosmetologist - SmartCuts

(2018-06 - 2023-04)

• executing haircuts, styles, and waxing
• cleaning the store and ordering product
• Completion of all end of day paper work and money depositing

Sales Associate - Sally Beauty Supply

(2015-03 - 2017-07)

• Completion of daily tasks, morning and evening paperwork
• Achieving Personal, departmental, and store quota and goals
• Accurate communication skills, and cash handling
• Imposing customer service
• Continuing sales by completing deliveries

High school diploma - Artistic Academy Cosmetology (2014-10)

High school diploma - Wilkes Central High School (2014-06)