Certified Training Lead at Swig (2025-12 – Present)
- Trained team members to operate the store.
- Supported the training and operation of new store openings in other locations.
- Used monthly trackers to benchmark team goals to maintain store environment and efficiency.
- Managed store schedules and inventory.
Shift Lead at Swig (2024-12 – 2025-12)
- Collaborated with my team to address customer needs, solve problems, & ensure efficient store operations.
- Managed daily cash drawer counts, ensuring accurate balances and secure cash handling
- Accurately processed high-volume cash and card transactions and maintained a positive customer experience.
- Answered customer inquiries in person and over the store phone
Customer Service Team Member at Swig (2024-07 – 2024-12)
- Opened and closed the store, ensuring operational readiness and adhering to security procedures.
- Assisted customers with purchases & product inquiries while maintaining a high standard of customer service.
- Built positive relationships with customers through clear communication, patience, and problem-solving.
- Maintained store cleanliness and followed health code procedures.
