Lindsey Yang

Adaptable and people-focused Business Administration graduate with 7+ years of experience in customer service, team supervision, and small business operations. Skilled in scheduling, payroll, hiring, inventory coordination, and day-to-day administrative support. Known for strong communication, fast learning, and creating positive experiences for both customers and staff. Brings additional experience in marketing, digital content, and brand engagement.

Marketing Intern at Soi21 (2025-01 – 2025-05)

• Increased social media followers by 50% and boosted engagement by 75% through targeted content and campaign strategy.
• Created branded graphics and promotional materials using Canva for Instagram, Facebook, and in-store displays.
• Wrote and scheduled weekly email + SMS newsletters to 1,000+ subscribers, improving open rate and repeat visits.
• Analyzed customer feedback survey data and presented insights used in 2025 menu + marketing decisions.
• Assisted with collaborations and local partnership research to expand community visibility.
• Managed content calendar and campaign scheduling using Google Calendar.

Head Barista & General Manager at JuiceBox (2017-11 – 2026-09)

• Managed daily operations for a high-volume café, including staff scheduling, payroll, inventory, and customer communication.
• Interviewed, hired, and trained 12+ employees, improving onboarding efficiency and reducing turnover.
• Oversaw cash handling, POS operations, and financial accuracy for 100+ transactions per day.
• Maintained supplier relationships and completed weekly ordering, preventing stockouts and reducing waste.
• Delivered consistently high customer satisfaction ratings by resolving issues quickly and professionally.
• Promoted from barista to general manager within first year based on performance and reliability.

Order Manager at Crystal D (2026-09 – Present)

• Manage customer orders from entry through completion, ensuring accuracy and timely processing
• Coordinate with customers and internal teams to resolve order questions and issues
• Maintain accurate order records, specifications, and documentation
• Prioritize multiple orders and deadlines in a fast-paced environment
• Provide professional customer service while supporting efficient day-to-day operations

Bachelor of Science in Business Administration – St. Catherine University (2021 – 2025)

Coursework in Graphic Design – Century College (2020 – 2021)