Pharmacy Technician - Kroger Pharmacy - Morgantown, WV
(2024-02)
- Dispensed medications accurately and release completed prescriptions to patients
- Processed prescriptions through data entry and prepared them for pharmacist verification
- Facilitated third-party insurance billing and resolved claim rejections to ensure timely access to medications for patients
- Supported prior authorization processes by gathering necessary information and communicating with prescribers and insurance companies
- Delivered front-line customer service in high-volume environment, handling phone inquiries, and resolving patient concerns effectively
- Scheduled vaccinations and assisted with immunization workflow coordination
- Operated as a cashier and assisted with point-of-sale transactions and prescription pickups
- Maintained patient confidentiality in compliance with HIPAA regulations during all prescription handling and customer interactions
- Processed and managed prescription inventory orders, ensuring adequate stock levels and timely replenishment
- Maintained inventory accuracy and regulatory compliance with detail and accuracy
- Assisted with training and onboarding of new pharmacy techs and interns, helping them navigate pharmacy workflows, systems and daily operations
Dietetic Assistant - J.W. Ruby Memorial Hospital - Morgantown, WV
(2023-04 - 2025-02)
- Clarified food preferences, allergies, and special requests with patients to customize meal options
- Delivered meals to patients, ensuring adherence to dietary restrictions and enhancing patient satisfaction
- Served a diverse patient population with friendly, respectful interactions in the healthcare environment
- Maintained cleanliness and sanitation standards while handling food and supplies
Customer Service Representative - Teletech/Bank Of America - Morgantown, WV
(2019-06 - 2020-02)
- Resolved customer complaints by providing timely solutions and ensuring full follow-up
- Provided support to customers nationwide for online banking and digital card features to enhance user experience
- Assisted customers in placing debit orders and processing overdraft refunds efficiently
- Successfully retained customers by addressing concerns, presenting tailored solutions, and reinforcing service value
- Opened debit cards and checking or savings accounts for customers at the branch
- Filed dispute or fraudulent activity
- Followed established communication protocols and guidelines to ensure consistent messaging
- Utilized computer technology to manage high call volumes efficiently
Administrative Coordinator Staff - Pittsburgh Fringe - Pittsburgh, PA
(2017-01 - 2017-04)
- Processed and documented customer cash transactions via Ticketleap, maintaining accuracy and secure storage in a safety deposit box for community event
- Optimized efficiency of documentation processes by implementing and managing digital tools such as JotForm, Google Docs, Wave Accounting, and HelloSign
- Documented artists/musicians, payments, and community performance venues in Excel-based database for accurate record-keeping
- Supported event setup by preparing lighting, microphone, and audio equipment
- Managed bookkeeping for Pittsburgh Fringe using Wave Accounting, maintaining accurate financial records
Tutor - Waynesburg University - Waynesburg, PA
(2015-09 - 2017-01)
- Enhanced student confidence and academic performance through personalized instruction
- Provided one on one tutoring in beginning Algebra and foundational math concepts
- Provided tutoring services to students through the school program
- Collaborated with faculty to support students experiencing academic challenges in coursework
