Director of Multi-Site Operations at Ladybird Academy / Ladybird Group (2012-01 – Present)
Provide executive-level leadership and consultative support to a network of private preschool locations, overseeing operations, human resources, compliance, and strategic initiatives across multiple campuses.
- Supported operational performance across 20+ preschool locations with oversight spanning operations, compliance, workforce strategy, and organizational performance
- Led organization-wide operational improvement initiatives that strengthened compliance consistency, standardized operational practices, and improved leadership accountability across multiple locations
- Directed multi-site regulatory readiness efforts resulting in successful licensing inspections and accreditation outcomes
- Implemented operational systems and reporting processes to improve organizational oversight and execution
- Served as executive lead for crisis management, workplace investigations, compliance response, and operational risk mitigation
- Partnered with school leadership teams to improve enrollment retention, employee engagement, and overall operational effectiveness
- Managed complex cross-functional initiatives involving HR, operations, compliance, facilities, payroll, and customer experience
- Influenced operational outcomes across both corporate and franchise-supported environments without direct authority over all stakeholders
- Serve as primary liaison between ownership and site leadership teams
- Provide ongoing coaching and strategic guidance to directors and administrative staff
- Support leaders in achieving enrollment, retention, staffing, and performance goals
- Conduct operational assessments, identify performance gaps, develop action plans, and support implementation of operational improvement strategies
- Coach field leadership teams on operational execution, accountability standards, performance management, and organizational effectiveness
- Provide operational leadership and problem resolution support during high-risk situations, escalated operational challenges, and crisis response scenarios
- Facilitate communication and alignment between corporate leadership and individual schools
- Direct daily operations to ensure consistent quality, safety, and financial performance
- Analyze operational metrics and performance trends to identify operational risks, drive process improvements, and support strategic decision-making
- Support budget management, expense control, and resource allocation
- Oversee vendor relationships and service providers
- Lead continuous improvement initiatives, operational process optimization, and cross-functional systems implementations to improve organizational efficiency and consistency
- Manage cross-functional operational initiatives and enterprise-wide projects supporting organizational performance and operational scalability
- Oversee all HR functions across multiple locations, serving as primary HR authority
- Lead recruitment, selection, onboarding, and retention strategies
- Provide guidance on performance management, coaching, and employee development
- Advise leadership on disciplinary actions, corrective action plans, and terminations
- Conduct workplace investigations involving complaints, misconduct, or policy violations
- Resolve complex employee relations issues with discretion and professionalism
- Ensure compliance with federal and state employment laws and best practices
- Oversee benefits administration, leave management, and accommodations
- Coordinate background screenings, I-9 compliance, and onboarding documentation
- Support payroll processes, compensation structures, and classification decisions
- Maintain strict confidentiality while handling highly sensitive personnel matters
- Serve as trusted advisor to ownership on workforce strategy and organizational risk
- Ensure compliance with state licensing regulations, health and safety standards, and company policies
- Coordinate regulatory inspections, audits, and accreditation processes
- Develop corrective action plans and monitor implementation
- Maintain readiness for licensing reviews across all locations
- Drive operational consistency and customer experience standards across multiple locations
Director at Ladybird Academy (2007-07 – 2012-02)
Directed all operational, financial, and administrative functions for a high-volume private preschool.
- Led recruitment, training, supervision, and retention of teaching and administrative staff
- Conducted staff evaluations, coaching, and professional development planning
- Ensured full compliance with licensing regulations, safety standards, and company policies
- Managed enrollment growth initiatives and community outreach efforts
- Oversaw budgeting, expense control, and payroll coordination
- Handled complex parent concerns and sensitive situations with professionalism
- Maintained documentation required for inspections and regulatory reviews
- Coordinated school events, marketing activities, and public relations efforts
- Ensure compliance with state licensing regulations, health and safety standards, and company policies
- Coordinate regulatory inspections, audits, and accreditation processes
- Develop corrective action plans and monitor implementation
- Maintain readiness for licensing reviews across all locations
- Promote operational consistency, customer experience standards, and service excellence across locations
- Fostered a positive workplace culture focused on quality education and service excellence
Director at Ladybird Academy (2005-06 – 2007-06)
Managed all aspects of daily operations for a private preschool program.
- Supervised, coached, and evaluated teaching staff
- Ensured compliance with licensing regulations and operational standards
- Oversaw enrollment management, tours, and retention initiatives
- Managed scheduling, payroll inputs, and operational expenses
- Led hiring, onboarding, and training of new employees
- Addressed parent concerns and resolved conflicts effectively
- Maintained required records and documentation for regulatory compliance
- Coordinated center events and community engagement activities
Infant Lead Teacher at Ladybird Academy (2003-04 – 2005-06)
Led operations of an infant classroom serving children ages 6 weeks to 12 months.
- Created a safe, nurturing, developmentally appropriate environment
- Implemented curriculum aligned with developmental milestones
- Maintained compliance with health, safety, and licensing requirements
- Supervised assistant teachers and coordinated classroom activities
- Built strong relationships with families through daily communication
- Monitored feeding schedules, sleep routines, and developmental progress
- Maintained detailed care and observation records
