Director, Consulting & Delivery — Strategic Accounts at CDW (2024-10 – 2026-03)
- Provided delivery leadership across strategic enterprise accounts, partnering with executive stakeholders to improve operational performance and service outcomes.
- Directed delivery managers, project leaders, and consulting teams responsible for managed services and program execution.
- Partnered with sales and solution teams to develop delivery plans, governance frameworks, statements of work, and customer roadmaps.
- Implemented governance practices that reduced escalations, improved stakeholder confidence, and increased delivery predictability.
Director, Consulting — Enterprise Delivery (North America) at Cognizant (2021-10 – 2024-09)
- Directed a $15M portfolio of enterprise technology, transformation, and managed services engagements.
- Led a global delivery organization of 60–80 professionals across onshore, offshore, and hybrid delivery models.
- Delivered 15% portfolio growth while improving utilization, governance maturity, delivery consistency, and operational performance.
- Expanded scope across 70% of managed accounts through successful program execution and strategic stakeholder alignment.
- Recovered a delayed enterprise transformation program through governance restructuring, risk management, and execution discipline.
- Led steering committees, executive reviews, resource planning, risk management, and stakeholder communications across multiple workstreams.
- Established delivery operating rhythms, executive reporting frameworks, and performance metrics to improve program visibility and predictability.
Senior Manager, Engagements — Service Management & Customer Solutions at Insight (2018-10 – 2021-10)
- Managed enterprise SaaS, ITSM, and transformation programs across North America and EMEA.
- Owned delivery metrics, staffing, utilization, executive escalations, operational reporting, and resource planning.
- Led cross-functional teams consisting of architects, consultants, developers, analysts, and project managers.
- Directed implementation and transition-to-support activities to ensure successful program outcomes and service continuity.
- Collaborated with customer success and sales organizations to support account growth and customer satisfaction.
Principal — Account Delivery Manager at Infosys (2012-05 – 2018-10)
- Served as delivery leader for enterprise transformation programs, outsourcing initiatives, managed services, and platform implementations.
- Managed scope, schedules, budgets, resources, risks, dependencies, and executive communications across multiple concurrent programs.
- Developed IT operating models and transformation roadmaps supporting 24x7 global operations.
- Led governance workshops, steering committees, stakeholder alignment sessions, and executive reviews.
- Managed onshore and offshore resources while balancing strategic initiatives and operational support responsibilities.
- Supported business development efforts through solution planning, delivery estimation, proposal support, and pursuit leadership.
Architect / Senior Consultant at CA Technologies (2002 – 2012)
- Led enterprise PMO, governance, portfolio management, and transformation initiatives for large organizations.
- Facilitated requirements workshops, process assessments, solution design sessions, and implementation planning.
Manager, Information Services at Primavera Systems (2002 – 2004)
- Managed IT service operations, internal technology projects, and enterprise platform initiatives.
- Led implementation efforts supporting operational efficiency and business process improvement.
Manager, Service Desk at Independence Blue Cross (2000 – 2002)
- Managed service desk and support operations for approximately 11,000 users.
- Implemented ITIL-aligned practices that improved service quality and operational performance.
