Workforce Specialist at Workforce Solutions (2008-12 – Present)
- Intake UI Claims work which included initial, additional and reopening of claims cases
- Helped clients file weekly certifications according to procedures
- Job Placements, Employer Contact
- Case Management with regular clients as well as Project Rio clients and Migrants
- Migrant Outreach exp which included outreach, taking and investigating discrimination complaints according to procedure and forwarded to correct department as necessary and providing preferred service to migrants
- Information gathering to make informed decisions
- General knowledge of Federal wage and hour labor laws, industrial occupations, wage scales, employment practices, or salary and wage administration practices
- Provided service in person as well as by telephone
- Occasionally worked as officer in charge in the absence of office manager
- Made presentations to small or medium sized groups
Claims Representative at Social Security Administration (2006-06 – 2008-06)
- Taking and adjudicating retirement and disability claims
- Interviewing and information gathering to make informed decisions
- Maintaining files, processing payments
- Case management duties, reception duties
- Clerical duties including data entry and scheduling appointments
- Continuous Bilingual Spanish/English customer service
- Provided service in person and by telephone as needed
- Taking phone claims
- Answering questions about Social Security benefits
WorkSource Specialist at WorkSource Career Center (1988-02 – 2006-06)
- Intake UI Claims work which included initial, additional and reopening of claims cases
- Helped clients file weekly certifications according to procedures
- Job Placements, Employer Contact
- Case Management with regular clients as well as Project Rio clients and Migrants
- Migrant Outreach exp which included outreach, taking and investigating discrimination complaints according to procedure and forwarded to correct department as necessary and providing preferred service to migrants
- Information gathering to make informed decisions
- Provided service in person as well as by telephone
- Occasionally worked as officer in charge in the absence of office manager
- Made presentations to small to medium sized groups
Office Clerk at Dr. Douglas Kopp (1987-12 – 1988-02)
- Office duties such as filing, answering phone
- Making appointments, rescheduling appointments
- Operated an eye examination machine
- Took case notes
- Provided Bilingual Spanish/English customer service
