Lisa Adent

Technical Program Manager with 8+ years driving complex GPS/RF hardware-to-software integrations and cross-functional deployments in high-stakes environments for up to 1,600+ users and $5M revenue. Led 21 multi-site deployments across 8 states, translating field telemetry data into rigorous readiness frameworks, risk mitigation, resolve integration issues, and repeatable operational workflows. Trained 1,600+ users onsite RF/GPS hardware-to-software installations, building repeatable readiness workflows, telemetry/signal validation that improved consistency and reduced field risk.

Preserved $800K ARR at-risk ARR and $100K expansion translating field data into value demonstrations, KPI narratives, and rigorous onsite training and troubleshooting as primary contact. Qualified 12 users to mission readiness under a 15-day activation mandate restructuring 8-week plan-to-debrief by field logistics and correcting telemetry anomalies pre-deployment.

Technical Account Manager - Allied Universal Electronic Monitoring - Flower Mound, TX

(2017-10 - 2025-12)

Acquired 3M, Attenti Electronic Monitoring

• Drove 92% retention across 38+ federal, state, local, and tribal agencies through structured program delivery execution, requirements alignment, and cross-functional coordination across internal and external stakeholders
• Established repeatable workflows for 21 multi-site deployments, reducing ramp-up time and rework across multiple sites
• Planned and executed field deployments across 8 states, including site prep, installation, testing, and validation
• Reduced critical escalations 50% identifying and mitigating RF structural interference and validating Wi-Fi/LTE failover adoption to improve uptime
• Produced 50+ evidentiary-grade GPS/telemetry forensic exhibits documenting installation activity, verifying hardware, and telemetry/signal validation against system and event-log correlation
• Configured deployment and execution plans for 38+ concurrent programs features, product types, and reporting cadence to meet contract requirements and out-of-scope amendments
• Expanded portfolio scope from 4 to 8 states forecasting resource needs, highlighting churn/upsell opportunities, and coordinating supplier lead times to protect delivery milestones

Technical Account Manager - 3M Electronic Monitoring - Flower Mound, TX

(2017-07 - 2017-10)

• Led quarterly QBR and KPI agency reviews for 6 Regions, transforming data-driven compliance presentations for executive decision insights
• Managed lifecycle and inventory operations for 4,800 device fleet, 90-day rotation in multi-million-dollar contract
• Performed weekly RF/telemetry triage to identify anomalies, satellite solution issues, and interference patterns

Program Account Manager - Advanced Business Graphics, Inc. - Grapevine, TX

(2016-02 - 2017-07)

• Generated 18% ARR by launching an automated eCommerce program and globally sourcing branded print and promotional assets for 12 clients

Marketing Manager - Track Group - Romeoville, IL

(2015-05 - 2016-02)

• Executed 28 national exhibits and a full rebrand supporting electronic monitoring, RF-enabled programs, updating user manuals and 3M training obtaining hands-on proficiency in RF signal behavior and correlation

Program Consultant - Freelance Consulting - Remote

(2014-01 - 2015-06)

• Developed VMI proposals and presentations for fastener distributor of Aerospace, Medical, Automotive, and Defense supply-chain clients

Senior Marketing Analyst, Supply Chain Support - Whirlpool Corporation - St. Joseph, MI

(2006-08 - 2013-12)

• Grew revenue 30% within a $120M portfolio managing $2M cross-functional budget, and optimized partner programs across 200 global resellers

Bachelor of Science (B.S.) - Business - Indiana University South Bend (1999-12)