Lisa Anderson

experience providing administrative support, customer service, office administration, correspondence management, and operational assistance. Skilled in handling sensitive communications, processing mail and refunds, maintaining organized records, and scheduling meetings and appointments efficiently. Experienced in managing logistics, preparing and proofreading documents, supporting onboarding and training, and coordinating multiple priorities within fast-paced environments.

Proficient in utilizing specialized application systems to ensure accuracy and efficiency. Known for exceptional organizational skills, attention to detail, and a strong commitment to delivering exceptional service. Adept at liaising with clients and vendors to ensure smooth daily operations.

Correspondence processor - Department of Taxation

(2025-02 - 2025-04)

• Process returned mail to ensure proper handling and documentation.
• Manage and process returned refund checks promptly and accurately.
• Index and route incoming correspondence to the appropriate agency departments or personnel.
• Maintain organized records of all processed mail, refund checks, and correspondence.

Administrative Assistant/ Customer Service - Bliley's Funeral Homes – Chippenham - Richmond, VA

(2013-10 - 2024-05)

• Supported the funeral director with all facets of funeral service coordination
• Responsible for scanning, managing, and producing printed & digital media
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
• Prepared obituaries for newspapers and online publications after extensive consultation with family members
• Checked documents for accuracy and correct signing before notarizing
• Displayed the highest level of professionalism and sensitivity when dealing with grieving family members
• Scheduled client appointments
• Navigated insurance correspondence and obtained proper medical documentation for the departed according to estate designations and legal considerations
• Arranged transportation between sites for remains, mourners, pallbearers, and members of clergy
• Discussed pre-arranged funeral options and explained pricing to clients
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team
• Liaised between clients and vendors and maintained effective lines of communication

Receptionist - Bliley's Funeral Homes – Chippenham - Richmond, VA

(2008-09 - 2013-10)

• Greeted and directed customers, guests, and visitors
• Managed incoming and outgoing mail, outbound shipments, receivables, and distributed packages
• Responsible for maintaining calendars and appointments.
• Handling queries and complaints via phone, email, and general correspondence.
• Transferring calls as necessary.
• Taking and ensuring messages are passed to the appropriate staff member in time.

High School Diploma - Armstrong-Kennedy High School (1984)