Lisa Annable

Management of outdoor and indoor Tubing operations during the winter season. Interview, hire and train 10-20 seasonal workers in general duties, guest experience techniques, and safety procedures. Schedule staff based on business needs and keeping within labor budgets. Review and approve timesheets.

Manager - Winter Snow Tubing Manager - Wild Mountain - Taylors Falls, MN

(2020-08)

• Management of outdoor and indoor Tubing operations during the winter season.
• Interview, hire and train 10-20 seasonal workers in general duties, guest experience techniques, and safety procedures.
• Schedule staff based on business needs and keeping within labor budgets. Review and approve timesheets.
• Analyze food and beverage needs to place accurate supply orders while minimizing waste. Ensure invoices are submitted to accounting for prompt payment.
• Set up Point of Sale items to reflect proper sales outlet, tax requirements, and G/L code.
• Reconcile cash drawers and oversee the department bank.
• Deliver exceptional customer service to guests in a fast-paced environment.
• Problem-solve to accommodate overbookings, slow internet connections, and malfunctioning equipment.
• Manage group reservations from inquiry to invoicing. Set up each group in the POS online portal and generate reservation documents to ensure successful visits. Update billing information on the Accounting department spreadsheet.
• Maintain cleanliness of Chalet, restrooms, kitchen, ticket counter and outside spaces.

Manager - Summer Operations Manager - Wild Mountain - Taylors Falls, MN

• Management of resort-wide operations during the summer, including waterpark, ride attractions, ticket counter, and food and beverage.
• Ensure all departments are functioning as anticipated and adjust staffing based on business demands.
• Oversee all guest concerns to ensure satisfactory resolution and positive experience.
• Offer direct assistance to busy departments, ensuring guests are being assisted efficiently and courteously.
• Manage daily tent reservations: Assign tent numbers based on pre-orders and oversee tent signage changes.
• Prepare a daily job board for outside staff including safety topics, weather, and group reservations.
• Mentor Team Leads regarding leadership and company best practices.
• Assist with scheduling and timesheet monitoring to keep within labor budgets.

Year Round Administrator - Wild Mountain - Taylors Falls, MN

• Assist customers via phone and email in a courteous and helpful manner. Offer additional information that may be helpful to ensure a successful visit.
• Deep knowledge of company services: Seasonal offerings, passes, tickets, attractions, policies, etc.
• Transact sales through POS both in person and over the phone.
• Complete requests for ticket reschedules and authorize come-back solutions.
• Set up and oversee online databases for seasonal uniform handouts and returns.
• Assist with housekeeping duties.
• CPR and First Aid certified. Trained to handle minor and severe injuries.
• Utilize Google and Microsoft to accomplish multiple business processes.
• Operation of general office equipment: Multi-line phone, copier, scanner, printers.
• Accurate filing of personnel records, group documents, and forms.

Program Manager - Innovative Services NW - Luck, WI

(2019-07 - 2020-01)

St.Croix Falls High School