Administrative Assistant - Daymark Recovery Rowan BHUC Center - Salisbury, NC 28144
(2025-02)
Provide administrative and center support and customer service functions to the service site, including scheduling, filing, documentation, client services, search and billing. Ensures strict compliance with all professional standards. Medicaid and Medicare regulations/ complete all documentation, and abide to all HIPAA Compliances.
- Schedule appointments, prepare all documentation for the appointments and key in important consumer data to schedule or cancel appointments.
- File, release and copy protected healthcare information.
- Conduct drug screens and complete the necessary paperwork which goes along with these.
- Answers phone calls, transfers to the appropriate parties as needed.
- Remain courteous at all times to our public, assists consumers with fee setting, benefit information, scheduling, and sharing of other resources which are available.
- Assist with scheduling assessments for DUI and DWI clients.
- Assist with billing and collections on a daily basis.
Lead-House Parent /Counselor - Children's Homes of Iredell County, Inc. - Statesville, NC 28677
(2024-04 - 2025-02)
Provide a nurturing and stable family environment for 7 teenage girls typically those from difficult backgrounds by managing daily routines, overseeing their well-being, providing emotional support, and teaching life skills. Act as a 'parent figure' within the cottage setting, including responsibilities like meal preparation, transportation to school and activities, managing household chores, and monitoring children's behavior and academic progress.
- Provide emotional support, offer positive reinforcement, and manage challenging behaviors.
- Assist with homework, monitor academic progress, and encourage learning.
- Drive children to school, appointments, and extracurricular activities.
- Maintain cleanliness of the home, manage household budgets, and shop for groceries.
- Organize recreational activities, outings, and social events for the children.
- Maintain detailed records of individuals' behavior, progress, and incidents.
- Work closely with other caregivers, therapists, and caseworkers to develop individual care plans for each child.
Residential Manager - HANDS- LLC of Rowan - Salisbury, NC 28144
(2023-04 - 2024-04)
Develop relationships with clients who have emotional and behavioral disorders. Work with QP and Residential Assistant with assessments on individuals that HANDS LLC of Rowan can provide services to. Efficiently manage three residential group homes for residents with developmental disabilities and behavioral issues through motivating direction of a team of 18 staff.
- Review assessments completed by the people we support and other members of the interdisciplinary team to best help the people we support to meet their full potentials.
- Supervise and write the person-centered plan based on assessments, interviews, and observations.
- Oversee many aspects of residential activity, including home appearance, leisure materials, cleanliness, and community integration to ensure that the people we support are healthy and safe.
- Report to the Administrator and work closely with colleagues to maintain communication and provide feedback.
- Use Therap system for case management for each of our individuals.
- Provide direct resident care, from administering medications and holding IDT and quarterly meetings through scheduling and coordinating individual physician appointments.
PC Tech | Quality Control | Secretary - Powerhouse Recycling - Salisbury, NC 28144
(2020-07 - 2022-03)
- Perform and document installs (moves, adds, and changes) for personal computer (PC)hardware including PCs, notebooks, servers, desktops.
- Diagnose and resolve complex hardware problems.
- Install and test desktop applications including complex or custom installations.
- Resolve difficult problems and issues that may occur during or after installation.
- Perform complex data backup and data recovery.
- Support root-cause analysis on intermediate to moderately complex incidents to provide future application, hardware, and/or software resiliency.
- Understand, monitor, and identify misapplication of corporate governance guidelines as relates to hardware and software.
- Identify and determine cause of problems. Initiate action and resolve the problem in a timely manner.
- Enter ticket, request, or incident information into the approved database or tracking software.
Substitute Teacher - Rowan Salisbury School - Salisbury, NC 28144
(2010-01 - 2020-12)
- Provide meaningful instruction to students in assigned classrooms while regular teacher is absent.
- Review and implement regular teacher's routines, procedures, lesson plans, and curriculum objectives.
- Establish and maintain a safe and orderly classroom environment.
- Report any student injuries, illness, and serious discipline problems to school administration.
- Perform other duties as directed by school administration.
Assistant Residential Manager - New Hope Residential Services - Salisbury, NC 28144
(2006-01 - 2014-12)
Supervise, integrate, and coordinate person-centered plans and monitor progress towards personal, clinical, and functional outcomes.
- Initiate periodic reviews, investigations, modifications, and adjustments by soliciting the feedback of the people we support as their needs and goals change.
- Review assessments completed by the people we support and other members of the interdisciplinary team to best help the people we support to meet their full potentials.
- Supervise and write the person-centered plan based on assessments, interviews, and observations.
- Oversee many aspects of residential activity, including home appearance, leisure materials, cleanliness, and community integration to ensure that the people we support are healthy and safe.
- Report to the Administrator and work closely with colleagues to maintain communication and provide feedback, standardize procedures, expedite person-centered plan implementation and workflow, and improve employee performance.
Executive Office Manager / Owner - A&M Business & Financial Solutions - Kannapolis, NC 28083
(1994-01 - 2006-12)
- Overseen all aspects of the office staff.
- Scheduled appointments, prepared records for all weekly and daily appointments.
- Keyed in all important customer data into our data base.
- Managed office financial budget.
- Handled any complaints that arose in a very business and professional manner.
- Maintained strict confidentiality in all of our customers files.
- Answered multi line phone system, transferred calls to the appropriate staff member.
- Always remained courteous and friendly at all times.
- Accepted payments and processed all billing documents.
- Held workshops and seminars at local credit unions and banks.
- Opened and closed each business day, making daily bank deposits as needed.
