Lisa Elzie

Clinical research and site engagement leader with 18+ years of experience supporting global clinical trials across site feasibility, investigator qualification, site selection, study operations, and operational reporting. Experienced in evaluating investigator capabilities, site infrastructure, patient populations, therapeutic experience, protocol complexity, and enrollment potential across diverse clinical programs. Proven ability to synthesize multi-source clinical and operational data into actionable recommendations for site selection, feasibility, study planning, and business development.

Builds collaborative relationship with investigators, KOLs, CROs, sponsors, clinical operations teams, and technology partners to advance study planning and execution.

Manager, Client Billing and Payments at Technical AV Consulting (2024-05 – Present)

• Manage client and business partner relationships as a primary point of contact, coordinating timely resolution of operational issues across internal and external stakeholders.
• Analyze operational and financial performance data to develop reporting metrics and process improvements, contributing to a 45% reduction in Days Sales Outstanding.
• Manage cross-functional workflows and competing priorities while maintaining a 95% collection efficiency index and resolving issues affecting service delivery and account outcomes.

Senior Survey Execution Analyst at ICON (2021-03 – 2024-04)

• Served as a primary operational contact for study-level activities, collaborating with study managers, clinical teams, external technology partners, and global stakeholders across clinical research programs.
• Coordinated more than 100 study-specific assessments and data collection workflows across multiple therapeutic areas.
• Supported collection and evaluation of investigator, country, and study-level information used to inform clinical trial planning and execution.
• Interpreted protocol and operational requirements to develop study-specific assessment strategies and identify critical information needs.
• Analyzed and reconciled multi-source study data to identify trends, discrepancies, data gaps, and operational risks; communicated findings to stakeholders.
• Developed tracking datasets, reports, and quality checks to monitor workflow status, identify barriers, and support timely study execution.
• Trained and mentored team members on study workflows, clinical systems, quality procedures, and operational processes while contributing to process improvement initiatives.

Feasibility Specialist II at IQVIA (2015-12 – 2021-03)

• Served as the primary strategic feasibility interface for North American regional teams, KOLs, principal investigators, Clinical Operations, Business Development, and other cross-functional stakeholders supporting global clinical trial programs.
• Led investigator and site identification, qualification, and selection activities using CTMS, Citeline/TrialTrove, site-level intelligence, and clinical research data.
• Evaluated investigator experience, therapeutic expertise, site infrastructure, protocol complexity, operational requirements, target patient populations, and enrollment capacity.
• Qualified high-performing investigator sites for complex rare disease, oncology, and endocrinology protocols with narrow eligibility criteria and demanding operational requirements.
• Synthesized site feedback, regional trends, investigator intelligence, and multi-source feasibility data into study reports and actionable site strategy recommendations.
• Partnered with Clinical Operations and Business Development to translate site-level intelligence into competitive, high converting study proposals.
• Managed multiple concurrent feasibility assessments under strict turnaround times while prioritizing high value requests, driving stakeholder alignment, and identifying risks to recruitment and enrollment performance.

Site Relations Analyst at Pharmaceutical Product Development (PPD) (2012-01 – 2015-12)

• Managed study-specific site assessment activities using global operational data to evaluate country selection, investigator and site capabilities, patient populations, and study requirements.
• Established and maintained relationships with global representatives, investigators, healthcare stakeholders, and clinical research teams to support site engagement and study planning.
• Collaborated with clinical teams to identify site-level barriers, assess operational considerations, and support investigator and site selection decisions.
• Reviewed site information and operational intelligence to support evaluation of infrastructure, capabilities, patient access, and study readiness.
• Conducted end-of-process alignment meetings with clinical leadership to review outcomes, identify gaps, capture lessons learned, and improve internal site-selection processes.
• Contributed to the development and refinement of site intelligence used in feasibility and clinical planning activities.

Clinical Data Associate at Pharmaceutical Product Development (PPD) (2008-06 – 2011-12)

• Managed clinical data workflows within Electronic Data Capture systems, performing quality review, tracking, reconciliation, and validation to ensure accurate and complete clinical trial data.
• Identified data discrepancies and system-related issues, collaborating with cross-functional clinical teams to investigate root causes and support timely resolution.
• Prepared clinical data summaries and tracking reports to monitor data quality, outstanding issues, and study progress.
• Maintained compliance with established quality standards, procedures, and clinical data management requirements.

Medical Information Analyst at GlaxoSmithKline (Kelly Services) (2005-11 – 2007-11)

• Managed the development and deployment of medical communications, intranet applications, and digital portal communities across the organization.
• Evaluated scientific literature for product validity and applied established review standards to support accurate, high-quality medical information.
• Maintained departmental databases, intranet resources, and external digital sites supporting employees, healthcare professionals, and consumers.

Data Coordinator at GlaxoSmithKline (Staffing Alliance) (1998-06 – 2005-10)

• Maintained complex Oracle and Microsoft Access databases, ensuring accurate data processing and providing technical support to team members.
• Designed Microsoft Access reports, queries, and tracking tools that improved data organization, reporting efficiency, and operational visibility.
• Converted paper based legal documentation into electronic records to support digital records management initiatives.
• Partnered with legal teams to review, proofread, and verify complex medical research documentation for quality and compliance.

Master of Business Administration in MBA – University of North Carolina at Pembroke (2023)

Bachelor of Science in Computer Information Systems – North Carolina Central University