General Manager - McDonald's - Clarence, New York
(2025-05)
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained and developed staff to enhance service delivery and teamwork.
Certified Carrier Assistant - USPS, United States Postal Service
(2024-07 - 2025-05)
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Store Manager - Big Lots
(2023-05 - 2024-06)
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store Manager - Roses
(2019-10 - 2024-02)
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory, do team building exercises, acknowledge excellent performance while providing platform for all to voice concerns.
- Promoted team collaboration, performance and efficiency by teaching, coaching and developing. Promoted 20 team members.
- Managed inventory, cash controls, P&Ls, accounts payable, schedules, hiring and store opening and closing procedures.
- Mitigated business risks by working closely with staff members and assessing performance.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Exceeded sales goal by 40% in one year by problem solving no new inventory coming in and analyzing old inventory on hand putting together new layout. Was implement throughout company.
District Manager - Family Dollar
(2013-06 - 2019-10)
- Managed 16, $3 million stores increasing district comp by 5% each year for 4 years straight.
- Implement all shrink tools to meet each store goal cutting shrink by 75%.
- Developed store managers for the district/region to run a more efficient schedule to complete tasks to company standards.
- Cut turnover to 30% by coaching and developing team members and keeping them engage being a hands on involved district manager. Best in the region.
- Managed operational budget while developing and implementing short and long term goals.
- Demonstrated strong analytical, organizational, problem solving and communication skills with all levels of management.
- Managed and analyzed revenue, payroll, process flows, operations support and customer engagement strategies.
- Responsible to seek new Family Dollar locations. Opened four new locations.
- Supervised store remodel coordinators twice a day, ensuring regulations and blue prints are being followed. Responsible for 14 stores being remodeled.
- Worked with city/local officials along with attending counsel meetings to assist in opening/remodeling new stores, regulations, permits and showing Family Dollar supported each community.
- Built relationships with city officials, police, fire, military recruiting offices, community centers to assist with grand opening celebrations along with creating fundraisers to give back to the community.
- Held hiring events 4-6 times a year to assist with hiring needs for the Buffalo area assisting other district managers.
- Assisted with Human Resource and Asset Protection issues.
- Trained and Mentored Store Managers as a store manger.
- Legacy Winner 2018 (DM of the Year).
Senior Account Manager - Bank Of America
(2008-05 - 2013-06)
- Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies.
- Prepare detailed reports on audit findings.
- Train and mentor associates.
- Having excellent communication and interpersonal skills with attention to detail to problem solve securing the bank's revenue while providing excellent customer satisfaction.
- Modified mortgages and submitted to underwriters.
- Head deputy for new employees to review all submissions before submitted to underwriter.
- Awarded on Fraudulent Accounts findings.
Store Manager - Rent-A-Center
(2002-10 - 2008-05)
- Analyze financial data to identify trends and opportunities for improvement.
- Manage schedules, payroll, P&Ls and accounts payable.
- Increased revenue by 70% by developing and implement strategies that increased customer satisfaction, loyalty, and retention, receiving an award in Vegas.
- Monitor daily operations, including cash handling, inventory management, ordering, customer service and developed team members.
- Participate in local marketing initiatives to promote the store's products and services with negotiating bringing back past and new customer clients.
- Approved rental agreements and maintained accurate records of customer accounts and payments.
