Lisa Hofstetter

Accommodating Customer Service professional with 30+ years of diverse experience in Technical Troubleshooting, technical writing, and operational logistics. Proven expert in maintaining high standards for Information Security and Windows OS environments while meeting strict Internet Connectivity Requirements for remote operations. Dedicated to rapid resolution of inquiries through effective De-escalation and professional communication to ensure brand loyalty.

Educational Consultant, Developmental Partner at ODYSSEY ENTERPRISES INTERNATIONAL (2008 – Present)

Resolve complex educational and technical challenges for students and clients, maintaining agility & voice-to-text for high-volume technical documentation.

• Communicate program governance protocols while ensuring all remote sessions met strict Internet Connectivity Requirements and data privacy standards.
• Manage Information Security assessments for small-scale organizations to identify and mitigate Technical Troubleshooting risks in Windows OS environments.

Sales & Inventory Coordinator at THRIFT CASUAL, LLC (2019-07 – 2022-08)

Track inventory and sales performance across multiple channels using Sellbrite and InkFrog to ensure rapid fulfillment and Customer Service excellence.

• Upsell products through high-quality staging and photography, resulting in increased brand visibility and conversion rates.
• Resolve pricing and inventory discrepancies through meticulous backend research to maintain platform data integrity.

Collections Agent/Billing Officer at CAPITAL/BONDED COLLECTIONS, L.L.C. (2007 – 2011)

De-escalate high-tension financial inquiries while adhering to HIPAA standards and Information Security protocols to protect sensitive customer data.

• Execute Call Tracking for high volumes of medical billing accounts, ensuring accurate invoice generation and payment plan setup.
• Communicate directly with consumers via phone and mail within the dunning cycle to resolve delinquent accounts efficiently.
• Track and generate comprehensive weekly performance reports for senior management using Windows OS applications.

Promotional Marketing Delegate at CAMPAIGNERS INCORPORATED (2005 – 2008)

Upsell home security systems and healthcare resources through persuasive communication and targeted distribution of promotional materials.

• Resolve customer questions during in-store demonstrations for mobile communications technology, ensuring high client satisfaction.
• Trained store employees on Technical Troubleshooting for marketing products to improve retail performance.

Project Supervisor at PRINTING MANAGEMENT SYSTEMS (1992 – 1998)

Communicate with high-value clients to resolve project issues and maintain industry-leading Customer Service satisfaction levels.

• Developed detailed operations manuals for logistics organizations, facilitating improved Technical Troubleshooting workflows.
• Track vendor relationships and component resource purchases to control costs and ensure project profitability.

Bachelor of Fine Arts in Graphic Design/Minor Art History & Child Studies – ARCADIA UNIVERSITY (1986 – 1990)

Business, Management, Marketing, and Related Support Services – ROWAN UNIVERSITY (1994 – 1996)

– THE GLASGOW SCHOOL OF ART