Lisa Kazempour

HR operations professional with 3+ years of experience supporting HR teams in a multi-state PEO environment, plus 20 years of progressive administrative and operations expertise across healthcare, education, and corporate settings. Experienced in compliance document preparation, LMS administration, onboarding paperwork processing, personnel file management, employee data maintenance, and front-line employee support. Skilled at keeping HR operations running accurately and on schedule so that HR leadership and Business Partners can focus on strategic priorities.

Proficient in Salesforce, HRIS platforms, learning management systems, and Microsoft Office.

Human Resources Administrator at PrestigePEO (2022-03 – 2025-09)

Promoted from Operations Analyst to HR Administrator. Supported HR Business Partners across a multi-client PEO portfolio serving companies in multiple states.

• Created and customized federal employee handbooks with state-specific addenda from attorney-approved templates, incorporating client-specific policy elements as needed to meet individual organizational requirements.
• Administered annual sexual harassment training setup in the company LMS, including employee data cleanup, course uploads, and assignment coordination with HR Business Partners.
• Served as front-line contact for client employees and managers, troubleshooting system access issues (password resets, portal login problems) and routing inquiries to appropriate HR team members.
• Supported HR Business Partners with day-to-day administrative tasks, projects, and coordination between clients and internal departments.

HR Coordinator / Office Administrator at PathGoal Employer Services (Acquired by PrestigePEO) (2021-09 – 2022-03)

Contract placement via Kforce Inc. PathGoal was subsequently acquired by PrestigePEO, where role continued.

• Provided administrative support to HR Business Partner managing client requests in a PEO environment.
• Assisted with Leave of Absence documentation and tracking under HRBP direction.

Reemployment Assistance Claims Support Agent at Titan Technologies (Contract, Florida DEO via Kforce Inc) (2020-06 – 2021-06)

• Handled high-volume inbound calls from claimants, troubleshooting claims issues and answering questions about the Reemployment Assistance Program.
• Gathered information, submitted documentation, and escalated complex issues to appropriate departments for resolution.

Human Resources Coordinator at Securus Technologies (2012-11 – 2014-06)

• Processed onboarding paperwork for new hires including applications, background checks, E-Verify, and new hire packets.
• Facilitated new hire orientation sessions and served as first point of contact for onboarding questions.
• Maintained personnel files, processed personnel change requests and termination paperwork, and compiled statistical reports.
• Authored, edited, and distributed the company HR newsletter to support employee communication.

Sales Support Specialist at Securus Technologies (2014-06 – 2015-01)

• Managed territory and contact lists in Salesforce, coordinated regional tradeshows, and supported Sales and Marketing teams with budget tracking and administrative coordination.

Education Coordinator at HCA SSC Dallas (2010-04 – 2011-10)

• Administered the HealthStream Learning Management System with full Institution Administrator rights: managed imports, exports, report writing, class development, and technical troubleshooting.
• Developed and delivered training courses including Microsoft Excel for beginning and intermediate users.
• Conducted new hire orientation and onboarding training across multiple departments.
• Utilized Salesforce as part of daily operations. Completed HCA Certified Train-the-Trainer program.

Medical Staff Coordinator at Dyersburg Regional Medical Center (2007-01 – 2008-12)

Managed credentialing documentation and verification for medical and allied health staff per JCAHO, federal, and state guidelines. Coordinated and prepared agendas, minutes, and documentation for Credentialing, Medical Executive Committee, and Patient Safety meetings.

Data Analyst at Dyersburg Regional Medical Center (1999-01 – 2006-12)

Created and maintained databases in MS Excel and MS Access for Quality Management and Case Management over nearly 8 years. Pulled data reports, cross-referenced documentation, and supported JCAHO accreditation preparation.

Coursework in Computer Science – Dyersburg State Community College

High School Diploma – Del Mar High School