Care Manager Supervisor - Advance Care Alliance of New York - Garden City, NY
(2018-03 - 2020-09)
Oversight of Care Managers and their caseloads for people with developmental disabilities.
- Provide training, monitoring, and supervision of timely service delivery using a person-centered approach
- Review and approval of documentation for quality standards in a timely manner
- Ensure caseload coverage when needed
- Provide guidance and resources as needed
- Regular review of time sheets and expense reports
- Ongoing communication with Director regarding high risk cases, outcomes, and care manger concerns
- Interfaced with key OPWDD staff
- Attend all trainings and meetings for department, team
- Supported agency best practices and policies
- Conducted interviews with prospective employees and assisted in making hiring recommendations
Program Administrator - AHRC/Citizens Medicaid Service Coordination - Plainview, NY
(2001-08 - 2015-11)
Supervise Medicaid Service Coordinators (MSC) who link individuals and families to needed supports and services.
- Reviewed documents to ensure regulatory compliance
- Provided ongoing dialogue with upper management regarding "at risk cases" with continued contact at the state level
- Participated in hiring process of potential employees
- Provided hands on training to new employees and maintained "training manual"
- Key speaker for informational sessions dedicated to students transitioning to adult programs
- Longstanding membership on committees, including Human Rights, Sexuality and Home Options/Residential opportunities
- Worked with staff to prepare for an OMIG (Office of Medicaid Inspector General) audit
- Instrumental in training staff for agency to become COMPASS-approved - self-auditing
- Worked closely with staff on training for Center for Quality Leadership accreditation; an initiative that promotes personal goals for people served
Social Worker – Article 16 Clinic - AHRC Nassau - Freeport, NY
(2000-07 - 2001-08)
Under the supervision of a Certified Social worker, provided ongoing counseling to dually diagnosed adults with a developmental disability.
- Provided diagnoses based on DSM criteria with ongoing contact of assigned psychiatrist
- Primary treatment responsibility for adult population with varied mental health issues
- Maintained, scheduled appointments and ongoing documentation of sessions rendered
- Worked closely with families in conjunction with clinical team to develop optimum treatment plan
Staff Social Worker - AHRC Nassau - Roslyn Heights, NY
(1990-09 - 2000-07)
Main contact for people referred to Day Treatment Program.
- Point person between school districts and students transitioning to Adult Day Treatment Programs
- Provided guidance and all aspects of intake process
- Developed comprehensive Psychosocial Assessment prior to admission
- Utilizing a team approach; attended annual meetings for persons served
- Facilitated bi-monthly "rounds" with Clinical Staff
- Developed and implemented "Safe Person" training curriculum with emphasis on individual rights
- Provided counseling to individual and families as needed
- Acted as advocate for families with concerns related to delicate issues that required tactful interaction
