Work Order Management Team (WOMT) Coordinator - Beacon Hill Staffing (Jones Lang LaSalle) - Pittsburgh, PA (Remote)
(2024-09 - 2025-11)
- Coordinated work order data administration and generated accurate reports to streamline operations
- Received and triaged maintenance repair calls, updating scheduled service appointments for timely tracking
- Prepared repair service quotes and documented details in company databases for transparent cost communication
- Resolved service request discrepancies, improving record accuracy and customer satisfaction
- Conducted post-service verifications, documenting work order completions to maintain reliable data
Individual Applicant Services Specialist - U.S. Department of Homeland Security (FEMA) - Washington, DC
(2018-08)
Intermittent/On-Call
- Registered disaster survivors by accurately entering and verifying applicant information, maintaining strict confidentiality under the Stafford Act
Syndications Loan Specialist - Heitmeyer Consulting (First National Bank of PA) - Pittsburgh, PA
(2023-09 - 2023-12)
- Processed daily bank loan notices received from agent banks
- Performed daily maintenance and record-keeping for syndicated bank loans held in mutual fund and structured portfolios for multiple clients
SBA Commercial Loan Specialist - Community Reinvestment Fund - Minneapolis, MN (Remote)
(2022-01 - 2023-01)
- Reviewed, boarded, maintained, and modified SBA loans as needed
- Managed reporting requirements for the SBA and commercial loan portfolio
- Processed loan disbursements for SBA loans and commercial lines of credit, and executed releases for the commercial loan portfolio
Operations & Services Specialist, PPP Loans - Varite, Inc. (KeyBank) - Pittsburgh, PA (Remote)
(2021-09 - 2022-05)
- Conducted PPP loan reviews and partnered with Relationship Managers to obtain SBA-requested documentation
PPP Loan Processing Assistant - Aerotek - Pittsburgh, PA (Remote)
(2021-01 - 2021-08)
- Analyzed PPP loan applications as part of a virtual processing team
Account Associate, Commercial Loan Processor - South End Capital Corporation - Boston, MA
(2017-05 - 2018-05)
- Collected and verified loan application documents, ordered appraisals, and verified income and assets
- Resolved discrepancies, tracked deadlines, and coordinated with third-party services to ensure smooth closings
Field Reporting Specialist - Reliable Reports - Texas (Remote)
(2014-09 - 2017-05)
- Inspected commercial and residential properties for insurance carriers across a multi-state region
- Assessed liability, replacement value, and wind mitigation factors
Commercial Loan Closing Assistant - Home Savings and Loan - Youngstown, OH
(2013-02 - 2014-07)
- Coordinated communications with clients, asset managers, title companies, and agents to gather required information and ensure timely loan processing
Portfolio Manager - Mahoning Valley Economic Development Corp - Youngstown, OH
(2010-06 - 2013-02)
- Managed account resolution and loss mitigation for federal, state, and local commercial loan programs, ensuring compliance and efficiency
- Oversaw timely resolution, reporting, and classification of delinquent loan accounts, minimizing financial losses
Assistant Portfolio Manager - Community Capital Development Corp - Columbus, OH
(2000 - 2010)
- Supported senior portfolio managers across all aspects of client portfolio management
- Developed, prepared, and reviewed portfolio summary reports for management
