Eligibility Advisor II
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Hello there! I have spent plenty of time working in customer service as well as collections and handling customer accounts in lease to own settings. and know how to provide a friendly and professional work environment. I have some management experience as well in lease to own. I love to learn about new things, and I am sure to be a great asset!
Eligibility Advisor II at Texas Health and Human services (2025-06 – Present)
Using strong communication skills, assist Texans to gain resources such as Snap food benefits, Medicaid and other resource programs to better their lives when in need. In this role, I have worked with programs such as CAPPS, PALMS and Texas TIERS. As an Eligibility advisor, I am in constant contact with clients and am required to maintain confidentiality as I work with clients private and sensitive information regularly.
Counsel Substitute at Texas Department of Criminal Justice (2019-11 – 2025-05)
As a Counsel substitute, I was responsible for processing and typing all inmate disciplinary reports, serving the inmates and ensuring each inmate received due process. I also acted as their representative in hearing their disciplinary in court and ensuring proper record retention for each report for 2 years as well as the recordings for each hearing.
Customer service representative at Acceptance Now (2015-11 – Present)
As a csr for Acceptance Now, I perform multiple duties and tasks including pitching the sale of our financial services, assisting customers with signing agreements for financing their furniture, taking payments, working collection calls and keeping an organized office space and provide excellent customer service.
Front Desk Receptionist at Atrium west inn (2012 – 2013)
As a front desk receptionist, my duties were to provide superior quality of service to each guest as I assist in checking them in to the hotel, as well as renting as many rooms each shift possible, making guests feel welcomed so they would continue to use our hotel.
Pharmacy Technician Trainee at Walmart (2011 – 2012)
Helping maintain a clean and welcoming pharmacy experience for all patience while assisting them and following hippa privacy laws.
Cashier and Customer Service at Lowe's (2010 – 2011)
Cashier/Customer Service at Walmart (2008 – 2010)
As a cashier for Walmart, I carried out multiple transactions, while providing fast and accurate service for each customer while making them feel welcomed and maintaining a clean work area.
