Client Services Consultant - Results-driven professional with strong experience in administration, customer service, and client relations.
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I am a motivated and hardworking individual with experience in administration, reception, customer service, and office support. I am organised, professional, and able to communicate well with people from different backgrounds. I enjoy working in team environments but can also work independently and manage tasks efficiently under pressure.
I am eager to continue growing professionally, learn new skills, and contribute positively to a company where I can provide excellent service and support. I take pride in being reliable, adaptable, and maintaining a positive attitude in the workplace.
At Sanlam my responsibilities included handling client service enquiries, policy administration, claims processing, payment enquiries, fund switches, withdrawals, beneficiary updates, and retention of business within the long-term insurance sector. I also assisted with fraud and compliance enquiries, liaised with internal and external stakeholders, and provided support to brokers and clients while maintaining high service standards.
My achievements include gaining 19 years of experience in the long-term insurance industry, consistently delivering excellent client service, successfully resolving complex client queries and complaints, contributing to client retention, and developing strong knowledge of FICA, FAIS, and multiple insurance administration systems.
I am currently enrolled at Stadio for a Higher Certificate in Project Management
