Lisa Monteiro

Experienced professional with a strong background in operations management, team leadership, and administrative support. Proven track record in optimizing service efficiency, leading large teams, and ensuring compliance with industry standards. Skilled in communication, problem-solving, and customer service, with a focus on achieving corporate compliance initiatives and enhancing organizational performance.

Adept at managing complex projects and delivering high-quality results in fast-paced environments.

Basic Skills Trainer (BST) at The Healthy Foundations Center (2014-01 – Present)

• Provided rehabilitation and complemented mental health interventions.
• Delivered services to reduce cognitive and behavioral impairments.
• Assisted clients with age and developmentally inappropriate cognitive and behavioral deficits.
• Targeted deficits in communication skills, parenting and co-parenting, basic living and self-care, and social skills.

Administrator at FASTT INC (2020-01 – Present)

• Managed record keeping and correspondence.
• Scheduled and coordinated office operations.
• Performed data entry and managed databases.
• Provided financial support and project administration.
• Demonstrated strong communication and organizational skills.
• Utilized technical skills for problem-solving and customer service.
• Handled prior authorizations, credentialing, and billing processes.

Team Lead Inbound Provider Claims at Cognizant-Molina Healthcare (2021-01 – 2024-12)

• Led a team of 25 or more in the Inbound Provider Claims department.
• Recruited, interviewed, and hired staff.
• Managed contact center attrition and tracked LOA, PTO, CO, BRV, etc.
• Conducted 1-on-1 performance reviews and recognition leadership calls.
• Provided developmental training and achieved corporate compliance initiatives.

Operations Manager at ODS Chauffeured Transportation (2002-01 – 2020-12)

• Started as a dispatcher and progressed to Operations Manager.
• Managed and utilized vehicles to optimize service efficiency.
• Defined and published chauffeurs' schedules based on service demand.
• Ensured accuracy of vehicle coverage and provided dispatch coverage during peak hours.
• Led and developed a team of over 200 chauffeurs and over 50 call center employees.
• Recruited, interviewed, and hired staff.
• Managed workers' compensation claims and ensured OSHA compliance.
• Ensured compliance with state and federal requirements, including DOT requirements.
• Conducted random drug testing.
• Monitored call center and dispatch performance.
• Imposed discipline according to company policy.
• Assigned work duties and ensured timely employee evaluations and reviews.
• Developed and implemented internal customer service incentives.
• Ensured all unemployment claims were processed.
• Reviewed and shaped organizational policies and procedures.

High School Diploma – Cimarron Memorial High School (1996-01)