Strategic Account Manager - Distribution Management - St. Charles, MO
(2021-10)
Vendor Relations Specialist - Sisters of Mercy Health System - Sunset Hills, MO
(2015-02 - 2021-10)
- Analyze and review over 60 vendor contracts, implementing new vendor agreements when appropriate and maintaining sustained customer service and satisfaction
- Assist with security reviews often to protect the organization's systems and related documentation, including but not limited to Business Associate Agreements, Statements of Work, and Professional Service Agreements
- Negotiate contract stipulations and agreements, sustaining proactive, positive, and mutually-beneficial relationships with all vendors
- Maintain all financial records including the department budget and software contract invoices, preparing all records and distributing all appropriate information in a timely manner
Contract Analyst - Sisters of Mercy Health System - Chesterfield, MO
(2015-10 - 2020-02)
- Managed over 50 medical equipment service contracts and renewed all contracts, confirming that all customers were satisfied with the services that they received and were provided with positive customer service
- Implemented 16 new maintenance agreements, preparing all related legal documents so that the organization's equipment was protected and its liability was maintained
- Confirmed compliance with all necessary procedures, standards, and regulations internal and external to the organization
- Collected and maintained all financial records, the department's budget ($700,000), as well as all maintenance agreement invoices, analyzing all information provided and noting any issues and/or discrepancies in a timely manner
- Negotiated agreements and contracts to facilitate long-term relationships with vendors that provided value to the vendors and the organization as a whole
Lead Client Service Representative - Allsup - Belleville, IL
- Provided proactive customer service and developed effective relationships with over 50 clients simultaneously
- Adhered to all HIPAA guidelines and maintained compliance with all other necessary regulations when collecting information and performing account management for over 50 accounts within the disabled population
- Communicated all Social Security and Medicare regulations to over 50 new clients, confirming that they understood all information and guidelines completely
- Facilitated monthly reporting and documentation while resolving invoices as needed, confirming that all data was accurate and up-to-date while coordinating process improvement initiatives to streamline productivity and performance without sacrificing services provided to all clients
- Served on the Activities Committee, executing event planning and management while collaborating with 10 – 20 personnel with different opinions and preferences
