Credentialing Specialist I - TruHearing - Draper, Utah
(2020-01)
Responsible for credentialing Audiologist and Hearing Instrument providers within the network
- Obtain and verify required documentation, including licensure, liability insurance and education, according to state and health plan specific requirements
- Ensure compliance with federal and state regulations by checking for violations
- Maintain network credentialed providers at 98%
- Complete application efficiently and contribute to additional projects as needed
Provider Relations Specialist I - TruHearing - Draper, Utah
(2018-04 - 2020-01)
- Handled high volume inbound calls to assist providers with order processing, payments, financing, and patient related inquiries
- Resolved issues related to insurance and accounting
- Participated in training and mentoring new hires
- Played a key role in the development of provider chat function
Customer Service Representative I - Dental Select - Murray, Utah
(2017-04 - 2018-04)
- Provider benefit and claims support to members and providers
- Worked closely with employers and insurance brokers to resolve plan-related issues
Customer Service Representative (call center) I - Discover Card - West Valley, Utah
(2015-04 - 2017-04)
- Delivered exceptional customer service with a focus on problem resolution
- Handled billing disputed, track lost payments, and explained dispute processes
- Performed account reviews, processed payments and balance transfers, and manage lost/stolen card issues
- Prioritized customer satisfaction and thorough issue resolution
Office Manager/Receptionist I - Broadway Dental Lab - Taylorville, Utah
(2013-07 - 2015-03)
- Managed incoming calls, new client setup, and daily financial operations
- Oversaw billing, collections, deposits, payroll submission, and bookkeeping
- Coordinated shipping and maintained strong client relationships
- Responsible for order processing and invoicing
Office Manager/ Financial Coordinator I - Redwood Dental - West Valley, Utah
(2013-07 - 2013-12)
- Welcomed patients, scheduled appointments, and managed phone and email communications
- Handled insurance claims, payroll, billing and collections
- Assisted patients with financial coordination with financing applications
Receptionist / Billing Clerk - Southwest Dental - Kearns, Utah
(1995-09 - 2013-07)
- Greeted patients and managed front-desk responsibilities
- Handled Scheduling, accounts receivable, deposits, data entry, filing and general office equipment
