Quality Assurance Supervisor at Millenium Print Group (2023-01 – 2026-01)
- Provided leadership over Quality Standards and Processes
- Provided direct supervision over Quality Techinian Team
- Reported daily/monthly metrics
- Provided weekly outcomes to pressroom management
- Controlled and initiated MRB weekly for all non conforming material
- Promote and drive quality processes and continuous improvement
- Participate in Kazan projects
- Help implement Gemba boards and daily walk through
- Presented process improvements to corporate management at Quarterly meetings
Shift Manager at Shutterfly (2022-01 – 2023-01)
Provide general leadership and management to all types of printing, manufacturing, packaging, fulfillment processes
- Provide direct supervision and development to Leads and Operators
- Report on daily/weekly/monthly metrics
- Plant performance measurements and reporting
- Responsible for labor planning
- Implemented new systems, policies, and procedures
- Promote and drive quality process and continuous improvement
- Responsible for safety in all areas such as processing and behavioral
- Adherence to OSHA policies and standards
- Timely execution of assigned tasks
- Work cross-functionally with other departments outside of operations
- Developing the team
- Identified and resolved risks, tradeoffs, and obstacles, and understand when to engage leadership teams for support Define, participate in, and manage processes for bug tracking, triaging, and resolution
- Responsible for supporting production through quality assurance initiatives and leadership. Manage a team to achieve corporate goals to ensure final products and processes within production are aligned with corporate expectations.
Learning Coordinator at Shutterfly (2021-01 – 2022-01)
- Determine focused training related needs for the operational equipment based on the vertical.
- Coordinate with site leadership to ensure that training programs are delivered, and personnel are qualified to perform the operations they are trained for.
- Tracks performance and supports any identified retraining opportunities.
- Understands workflow and daily production goals.
- Solves problems, reacts quickly and productively, and serves as a resource for specific problems and undertakes the appropriate steps to resolve.
- Maintains a positive attitude and presence on the floor.
Lead Quality Coordinator at Shutterfly (2017-01 – 2021-01)
- Training of Quality Coordinators on how to perform Process and Product audits, product standards, Product manufacturing of workflows.
- Trained in processes and procedures to production personnel including training on quality alerts and deviations.
- Implemented training documentation (quality checklists, templates, visuals, standard work) on the production floor.
- Trained in Lifetouch Lead Coordinator and Quality Coordinators for all shifts on process, procedures of quality checking, bulk and bundling packaging and validation of Lifetouch yearbooks.
- Training of yearbook Bluebridge process to new employees in Lifetouch quality cell.
- Train and ownership for temporary employees for correction station during Q4.
- Assist with weekly quality report on external escapes and not mines and daily Q4 reporting on process product audits results, internal reprints and correction station finds
- Investigated Smart stacker for root cause of high internal reprints with production SME and technician SME. Released report on findings and Implemented Pre/Post checklist for operators.
- Communicate to shift managers, product managers and site managers on large defect finds from the floor, immediate corrective actions taken and initial investigation findings for causes of defect.
- Represented Quality for training the trainer, Q4 temp lead, Shipping not mine re-training presentations.
- Conducting interviews for Lead Quality Coordinator and Quality coordinators for Shutterfly Plano location
- Training Lead Quality Coordinator, Quality coordinators, Shift Managers, Production Manager and Plano facility operators on standard workflow, processes, quality standards, audits, communication. The outcome of training made reduction in DPMO for the facility overall.
Quality Coordinator at Shutterfly (2012-01 – 2017-01)
Lead of Card Production at Shutterfly (2010-01 – 2012-01)
