Lisa Rick

Operations Analyst

Talent

Milwaukee, WIMember since May 29, 2026

MICROSOFT EXCELOUTLOOKPOWERPOINTWORDDATA ANALYSISORGANIZATIONAL SKILLSPROVEN LEADERRESOURCEFUL PROBLEM SOLVER

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MICROSOFT EXCELOUTLOOKPOWERPOINTWORDDATA ANALYSIS

About

I am a highly motivated, detail oriented and organized individual with a proven ability to manage projects from start to finish. I have a passion for learning and I am eager to apply my vast knowledge and acquired experiences to the challenges and opportunities of a professional workplace.

Experience

operations analyst - The orthopedic institute of wisconsin/SURGERY PARTNERS

(2016-08)

DATA COLLECTION, REVIEW AND REPORTING
DEVELOPMENT OF BUSINESS METRICS
DEVELOPMENT AND IMPLAMENTATION OF PROCESS IMPROVEMENT PLANS
MARKET RESEARCH
VARIOUS ACCOUNTS PAYABLE TASKS call center manager - the orthopedic institute of wisconsin

(2013-05 - 2016-08)

SUPERVISION OF 12+ EMPLOYEES
HIRE, TRAIN AND ONBOARDING OF NEW EMPLOYEES
DEVELOPING AND SETTING DEPARTMENTAL GOALS
COMMUNICATION WITH INTERNAL AND EXTERNAL CUSTOMERS VIA TELEPHONE, EMAIL AND FACE TO FACE

OPERATIONS EXPERT - MERIDIAN RESOURCE COMPANY (previously anthem and CURRENTLY ELEVANCE HEALTH)

(2005-09 - 2013-04)

MONITORING OF DAY TO DAY CALL CENTER OPERATIONS
REPORT, RECORD AND DISTRIBUTE DAILY, WEEKLY, MONTHLY AND YEARLY CALL CENTER STATISTICS AND ACHIEVEMENTS
INTRODUCED QUALITY ASSURANCE PROGRAM
DEVELOPED, LED AND SUPERVISED REFUND AUDIT UNIT (COLLECTED REFUNDS IN THE AMOUNT OF $1.6 MILLION IN THE FIRST SIX MONTHS OF PROGRAM)