Lisa Smith

Experienced General Manager with 16 years of leadership experience in convenience store and retail operations with Twice Daily convenience stores under Tristar Energy LLC. Proven ability to lead teams, manage high-volume store operations, improve customer satisfaction and maintain strong financial and operational performance. Skilled in employee development, inventory management, merchandising, cash handling, food service operations, and delivering exceptional customer service in fast-paced environments.

General Manager at Twice Daily convenience Stores (Tristar Energy LLC) (2010-05 – Present)

• Direct daily operations of a convenience store, ensuring smooth workflow and excellent customer service
• Lead, train, schedule and supervise store employees to maintain productivity and positive team performance
• Manage inventory control, product ordering, merchandising, and vendor relationships to ensure proper stock levels
• Oversee cash handling procedures, register reconciliation, deposits, and financial reporting with accuracy
• Monitor store sales performance and implement operational improvements to increase profitability
• Ensure compliance with company policies, safety procedures, and health regulations
• Handle customer concerns professionally while maintaining a positive and welcoming store environment
• Support hiring and onboarding processes while mentoring employees for growth and retention
• Maintain a clean, organized, and fully stocked store to meet company standards
• Collaborate with leadership to achieve operational and sales goals
• Developed and trained multiple upcoming General Managers and Assistant managers supporting internal company growth

Phlebotomy – TTCN Nashville (1999-12 – 2000-06)