Lisa Spicer

Seventeen years of experience in sales, loan origination, operations, and default servicing. Skilled in business to client sales, client retention, pipeline management, critical thinking, negotiation, and meeting deadlines in a team environment. Meticulous with a strong work ethic.

Boarding Specialist at Paynada (2023-05 – Present)

• Onboard a monthly average of 100 new merchants and businesses
• Verify documentation and ensure compliance with underwriting regulations
• Complete risk management activities
• Document operational workflows
• Provide guidance to the sales team
• Manage pipeline and daily reporting to leadership team

Retail Loan Processor at Origin Bank (2021-08 – 2022-11)

• Managed pipeline of 10-15 FHA, FHLB, FNMA and bank products purchase and refinance loans
• Handled each file with 2 day SLA for borrower welcome email with documents needs list
• Funded average of 7-10 loans per month with 30 day average closing timeframe
• Top Processor June and September 2022

Retail Loan Processor at FGMC dba Good Mortgage (2020-10 – 2021-07)

• Managed pipeline of 25-35 retail conventional refinance loans
• Trained to process FHA, VA and USDA loans
• Handled each file with 2 day SLA for borrower welcome call and initial UW submission
• Funded average of 10 loans per month with 45 day average closing timeframe
• MLO lending license in AZ, CA, CO, KY, ME, MN, OH, OK, PA, TN, VT, WA, WI
• Received "Acting Like an Owner" award June 2021

Loss Mitigation/Bankruptcy Account Manager at Fay Servicing (2017-04 – 2019-08)

• Single point of contact for 700+ mortgage accounts in default and bankruptcy
• Performed mortgage default workout programs including modifications, short sales, and DIL
• Facilitated and documented all borrower communication in compliance with FDCPA
• Texas Branch top commission earner 2018 completing 60% of the company's modifications
• Promoted to Bankruptcy Account Manager February 2019

Wholesale Loan Review Analyst at AmeriHome/Agility 360 (2016-03 – 2016-12)

• Pre purchase audit of Conventional, Non-Conforming, FHA, and VA loan packages
• Verified presence, integrity, accuracy and proper legal execution of loan package data and documentation
• Validated loan package and collateral met federal regulatory standards and compliance guidelines

Inside Loan Officer at Homeward Residential (2012-11 – 2013-07)

• Member of start-up team originating the sale of Home Affordable Refinance Program loan product
• Analyzed complex servicing platform data aiding in development of targeted marketing strategies

Mortgage Professional, Team Lead at Nationstar Mortgage (2010-02 – 2012-07)

• HARP, FHA, VA, and Conventional refinance and purchase home loan sales
• Kept team updated on regulatory changes, new underwriting guidelines and market trends
• Ranked 7 for loan funding units and loan funding volume for 2011

Senior Personal Loan Consultant, Team Lead at Countrywide Home Loans (2005-03 – 2008-08)

• Originated the sale of Conventional, Non-Conforming and Government refinance and purchase loans
• Team leader for 19 loan consultants and assisted with on the job new hire training
• Ranked in top 3 for loan funding units and top 10 in conversion for 2008 and 2007

B.S. in Human Development and Family Sciences – University of Texas at Austin