General Manager - Flooring Interior Services - Sarasota, FL
(2023-12)
Directed daily operations for a multimillion-dollar flooring installation business, leading 15 installation crews while consistently delivering projects on schedule and within budget.
- Optimized project scheduling and field operations, improving installation efficiency and reducing scheduling conflicts across multiple concurrent projects.
- Partnered with Sales and Purchasing to proactively manage material requirements, minimizing project delays and protecting profit margins.
- Strengthening financial controls by implementing rigorous invoice and contract review processes, reducing payment errors and protecting project profitability.
- Led warehouse, receiving, staging, and logistics operations, ensuring on-time material availability for every scheduled installation.
- Developed and coached cross-functional teams as a Certified Corporate Trainer, increasing operational consistency while accelerating new leader readiness.
- Elevated installation quality through proactive field audits, reducing rework and warranty exposure while improving customer satisfaction.
- Managed P&L performance, budgeting, and operational planning to exceed customer satisfaction metrics while maintaining disciplined cost controls.
Owner/Operator - Pelican's SnoBalls - Palmetto FL
(2020-09 - 2025-10)
Built and managed all aspects of a successful franchise operation, overseeing daily operations, staffing, inventory, marketing, and financial performance.
- Controlled inventory levels and purchasing strategies to minimize waste while ensuring uninterrupted product availability during peak seasonal demand.
- Improved profitability through labor optimization, product cost management, and disciplined expense controls.
- Recruited, trained, and developed high-performing employees who consistently delivered exceptional customer experiences.
- Increased local brand awareness through community partnerships, targeted promotions, and social media marketing initiatives.
- Analyzed sales trends to identify revenue opportunities and implement strategies that drove repeat business and seasonal growth.
Area Manager - Amazon Warehouse - Palmetto FL
(2019-11 - 2020-09)
Led a workforce of 90+ associates responsible for processing more than 32,000 customer orders daily while consistently meeting productivity, quality, and safety targets.
- Increased operational throughput by identifying process bottlenecks and implementing Lean process improvements across high-volume fulfillment operations.
- Directed labor planning and workflow optimization across multiple departments to maximize efficiency during fluctuating demand.
- Maintained exceptional inventory accuracy by implementing disciplined quality control processes and operational audits.
- Developed frontline leaders through coaching, performance management, and succession planning, strengthening organizational capability.
- Managed high-volume distribution operations supporting one of the nation's largest ecommerce supply chains while ensuring on-time customer fulfillment.
Area Manager - Wal-Mart Dot Com - Laurens SC
(2015-01 - 2019-11)
Managed distribution center operations supporting fulfillment of 25,000+ customer orders daily, consistently achieving service-level objectives.
- Led and developed teams of 50+ associates while driving accountability through KPI analysis and continuous performance improvement.
- Improved inventory accuracy through operational controls, cycle count discipline, and quality assurance initiatives.
- Optimized labor utilization and workflow planning to improve productivity while maintaining OSHA and company safety standards.
- Partnered with transportation, vendors, and supply chain teams to improve delivery performance and operational efficiency.
Store Co Manager - Wal-Mart - Simpsonville SC
(2009-01 - 2015-01)
- Training staff of 8 to 12 Assistant Managers
- Planning and Implementing marketing plans
- Schedule and reviews for a staff of over 400
- Merchandising and Operations for a $100+ million-dollar supercenter
- P&L Reconciliation
Joint Venture General Manager - Panera Bread - Simpsonville SC
(2005-04 - 2008-09)
- Hired and trained staff of 30+ employees
- Attained highest sales increases (%) in district YTD
- Responsible for P&L reconciliation
- Sales Building (Internal and Catering)
- Responsible for facilitating negotiations with vendors
- All facets of operations of a $2.3 million dollar restaurant and bakery
- Serv-Safe Certified National Restaurant Association
General Manager - Don Pablo's - Greenville SC
(2001-11 - 2005-04)
- Scheduling for both front of house and back of house staff in excess of forty
- Food and beverage ordering for $1.8 million restaurant
- P&L Reconciliation
- Hiring and training all employees
District Manager - Waffle House - Various locations throughout North Carolina
(1996-01 - 2000-12)
- Supervise and support 2–3 restaurant units within the assigned district.
- Recruit, train, develop, and evaluate Unit Managers and key hourly associates.
- Ensure each unit meets or exceeds company standards for food quality, speed of service, cleanliness, and customer satisfaction.
- Monitor and manage district-level financial performance, including sales growth, labor costs, food cost control, and profitability.
- Conduct regular store visits, operational audits, and performance reviews.
- Implement company initiatives, promotions, and operational changes across all district locations. Maintain compliance with health, safety, and sanitation regulations.
- Address customer concerns and resolve escalated issues professionally and promptly.
- Foster a positive team culture aligned with Waffle House's values of hard work, accountability, and internal promotion.
- Provide hands-on operational support during peak periods, staffing shortages, or emergencies.
- Analyze sales reports, P&L statements, and labor metrics to drive continuous improvement.
