Liz Diaz

Detail-oriented administrative and customer service professional with experience in public assistance eligibility determination, legal and victim advocacy support, and high-volume customer service. Skilled in case management, document review, records maintenance, communication, and assisting diverse populations. Currently pursuing a Master of Science in Forensic Psychology with a strong interest in the criminal justice and court systems.

Eligibility Specialist at Department of Children and Families (DCF) (2025-10 – Present)

• Determine eligibility for public assistance programs
• Review applications and supporting documents
• Conduct interviews
• Maintain confidential records
• Manage a high-volume caseload
• Communicate with clients and agencies

Cruise Specialist at Norwegian Cruise Line (2024-09 – 2025-10)

• Assisted customers with reservations and travel inquiries
• Resolved complex issues
• Maintained accurate records
• Provided excellent customer service in a fast-paced environment

Victim Witness Counselor Intern at State Attorney's Office (2023-11 – 2024-01)

• Assisted victims and witnesses
• Provided court process information
• Maintained confidential records
• Coordinated with attorneys, law enforcement, and court staff

Administrative Assistant at 7 Mares Travel (2015-11 – 2024-01)

• Managed records, scheduling, correspondence, and office operations
• Maintained filing systems
• Assisted customers
• Coordinated multiple priorities and deadlines

Master of Science in Forensic Psychology – The Chicago School of Professional Psychology (2026)

Bachelor of Science in Psychology – Keiser University (2023-10)