Liz Fuentes

Detail-oriented professional with 7 years of experience in operations, scheduling, and records management. Proven ability to manage inventory, reduce loss by 15%, and develop Standard Operating Procedures. Possesses strong customer service and communication skills, honed through coordinating calendars and addressing client inquiries. Eager to leverage organizational expertise and commitment to a safe environment to support student nutrition services at Hillsborough County Public Schools.

Records & Billing Coordinator - BluePearl Veterinary Hospital - Tampa

(2022-02)

• Managed over 1,000 electronic medical records with exceptional accuracy.
• Scheduled appointments and coordinated calendars for a multi-doctor practice.
• Addressed a high volume of incoming phone calls, providing dedicated customer support.
• Facilitated client check-in and check-out procedures efficiently.
• Processed billing, submitted insurance claims, and handled all payments.
• Responded promptly to emails and client inquiries.
• Ensured strict adherence to HIPAA regulations in all documentation and processes.

Operations & Scheduling Specialist - Chuck E. Cheese - Tampa

(2013-01 - 2019-11)

• Orchestrated staff scheduling for a team of over 30 employees.
• Oversaw inventory management, successfully reducing loss variance by 15%.
• Provided robust support for customer service operations.
• Developed Standard Operating Procedures (SOPs) for employee training and operational audits.
• Received the Leadership Award in 2018 for outstanding performance and dedication.

Certification - Supervisory Leadership - Educative Center 'El Reddentor'