Liz Smith

I'm a senior consultant with over 20 years of experience as an instructional designer and trainer. I design and develop step-by-step procedural SOPs, user guides, and interactive eLearning using industry-leading authoring tools, grounded in adult learning theory. I partner with clients, subject matter experts, and stakeholders to deliver learning solutions that support the organization's needs and align with its strategic goals.

I build these partnerships by asking the right questions and developing strong working relationships with SMEs to uncover what the content truly needs to address. I also support clients through implementation and transformation projects. My approach to eLearning centers on active learning that delivers strong ROI.

That means analyzing human performance, recommending and building creative training solutions, and evaluating the training's impact on both learners and the business. I consistently deliver high-quality work on schedule.

Senior Instructional Designer/eLearning Developer - Chicago, IL

(2003)

• Develop and oversee the development of online learning solutions, including project management
• Partner cross-functionally with Sales Ops and Marketing to reconcile competing content priorities, establishing shared review cadences and clarifying content ownership
• Maintain content within Salesforce, supporting sales with materials tied to records and opportunities
• Update training library of classes, job aids, and instructional videos; organized content by role and onboarding stage to maximize learner discoverability
• Use Articulate Storyline, Rise 360, Camtasia, Canva, and more to create engaging eLearning courses
• Create comprehensive eLearning that reflects processes and how to complete them
• Develop training and just-in-time support that aligns with identified training needs/learning objectives
• Design soft skills and software eLearning videos and instructional materials to ensure that all learners follow without difficulty
• Use the blended learning approach for adult learners
• Collaborate with research analysts and leaders to determine training gaps
• Approach learning using both the Agile and ADDIE models
• Develop curriculum based on client’s needs and overarching goals
• Partner with colleagues across the organization to consult on training needs
• Design e-learning modules per client needs and maintain learning management systems
• Design and develop custom instructor and participant manuals
• Use the right strategies, practices and tools resulting in strong learning experiences with measurable outcomes

Education Specialist II - Automatic Data Processing (ADP) - Elk Grove, IL

(1999 - 2003)

• Designed custom software courses, including evaluation of course.
• Provided functional and technical software training to National Account clients on proprietary payroll, benefits and human resources software.
• Provided web-based training on functionality enhancements to products.
• Responsible for training and staff development within ADP
• Determined training gaps within the employee population and developed metrics surrounding gaps
• Provided functional software training to associates as well as mentored new hire trainers.
• Designed train-the-trainer classes for all associates in the division.

Education Specialist I - Automatic Data Processing (ADP) - Elk Grove, IL

(1994 - 1999)

• Provided functional software training to national account clients on proprietary insurance and payroll software.
• Supported sales of national account clients (1000+ employees)
• Designed and delivered custom classes, including curriculum development.
• Provided functional software training to associates.
• Created job aids to assist clients learning the software programs.

Bachelor of Arts - Journalism - emphasis on Public Relations - Roosevelt University - Chicago, IL (1998)