Liza Farrar

Experienced customer service and account resolution professional with over 20 years of experience assisting members, resolving complex account issues, researching account information, and providing accurate, timely service. Skilled in handling high call volumes, reviewing documentation, maintaining detailed records, and explaining policies and account information in a clear, professional manner. Recognized for strong analytical skills, attention to detail, written communication, and commitment to delivering excellent member experiences.

Recovery Collector - Nuvision Federal Credit Union

(2026-01)

• Handle a high volume of inbound and outbound member calls while providing professional customer service and resolving account inquiries.
• Review member accounts to determine appropriate repayment options while ensuring compliance with credit union policies.
• Document all member interactions accurately within the collection management system.
• Prepare written correspondence regarding account status, repayment arrangements, and follow-up activities.
• Coordinate with third-party agencies and members to negotiate account resolutions.
• Process and accurately apply recovery payments to loan and General Ledger accounts.
• Assist with legal documentation including small claims, bankruptcy, repossessions, and wage assignments.
• Perform detailed account maintenance, research, and skip tracing to resolve account issues.

Collector II - Nuvision Federal Credit Union (formerly SafeAmerica Credit Union)

(2025-02 - 2026-01)

• Reviewed delinquent consumer loan accounts to determine appropriate resolution strategies.
• Assisted members by researching account information and explaining available options.
• Conducted account research including address verification, employment verification, asset searches, and credit reviews.
• Maintained accurate account documentation and updated member records.
• Collaborated with internal departments to ensure timely account resolution.
• Maintained compliance with company policies and regulatory requirements.

Senior Collector - SafeAmerica Credit Union

(2006-09 - 2025-02)

• Provided exceptional member service while resolving complex account inquiries and researching account history.
• Managed a portfolio of delinquent accounts requiring detailed analysis and problem-solving.
• Communicated with members by phone and in writing to explain account status, payment options, and required documentation.
• Reviewed account records for accuracy and resolved discrepancies through detailed research.
• Coordinated insurance claims, foreclosures, repossessions, and collateral liquidation.
• Worked closely with cross-functional teams to resolve complex member issues efficiently.
• Processed financial hardship requests and gathered required documentation for review.
• Reviewed and approved vendor invoices while ensuring accuracy and compliance.
• Maintained detailed account notes and documentation within internal systems.
• Served as backup support for multiple functions within the collections department to ensure operational efficiency.