Liza Franceschi

Motivated and customer focused professional with experience in retail operations, customer services and e-commerce. Recently managed my own online clothes business, gaining hands-on experience in sales, order fulfillment, and social media marketing. Eager to bring strong communication and organizational skills to a dynamic customer service role.

Owner & Manager at Pecoraella (2024-05 – Present)

• Launched and managed an online store using Shopify and Printify.
• Handled customer services product listings, social media marketing and order processing.
• Built brand awareness and achieved first customer sales through Instagram and email outreach. Gained practical skills in time management, inventory coordination, and client relations.
• Utilized data analytics techniques to identify areas for improvement.
• Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products.

Optical Sales Associate at EyeglassWorld (2023-02 – 2024-04)

• Handled multiple tasks simultaneously while meeting deadlines in a fast-paced retail environment.
• Supported other departments within the organization such as front desk receptionist duties or contact lens sales.
• Maintained up-to-date knowledge of current trends in fashion eyewear styles and frame designs.
• Utilized computer software programs for data entry of patient information into electronic medical records system.

Customer Service Representative at Oportun (2019-11 – 2023-01)

• Meet the applications to obtain information for applications and to answer questions to process. Provide expert consultation and aggressively sell loan products.
• Pre-qualify/ pre-approve loans, evaluate applications.
• Developed business through strong referral base to providing tenacious client follow-up and exceptional service.
• Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.

Certification in Nursing Assistant – Orange Technical College (2012-05)

Associate in Science (A.S.) in Computer Science – Humacao Community College (1995-05)