Assistant Property Manager - Whittier Towers - Thomas and Safran Associates - Whittier, CA
(2024-10 - 2026-01)
- Managed scheduling, filing, scanning, and inventory to support property operations and maintain accurate financial records.
- Answered phones and resolved resident and applicant inquiries to improve response times and resident satisfaction.
- Coordinated resident activities and edited the monthly newsletter to boost community engagement and participation.
- Maintained resident files and completed income certifications to ensure program compliance.
- Collaborated with maintenance to prioritize work orders and ensure timely project completion.
- Assisted the Property Manager with marketing, leasing, and certification paperwork to help sustain 100% occupancy.
- Maintained resident relations in line with occupancy and fair housing guidelines to reduce disputes.
- Processed rent and invoices and scheduled vendor appointments to streamline administrative workflows.
- Scheduled vendors and inspections using prioritized checklists to shorten turnover time and uphold unit standards.
- Instituted verification steps in rent and invoice workflows to reduce processing errors and improve records accuracy.
- Oversaw rent and invoice reconciliation with verification checkpoints to maintain clean financial records and reduce discrepancies.
- Analyzed maintenance request patterns to prioritize preventive work and reduce repeat repairs.
- Standardized rent and invoice tracking with reconciliation steps to improve financial clarity and audit readiness.
- Processed monthly rent ledgers using Yardi and Excel, reconciling discrepancies to maintain audit-ready records.
- Answered resident calls and resolved maintenance complaints, reducing escalation frequency and improving satisfaction.
- Reviewed income certification files for HUD compliance, correcting documentation gaps to pass internal audits.
- Coordinated move-in/move-out inspections with maintenance, cutting unit turnover days through clear defect lists.
- Processed HUD income-certification audits by assembling supporting documents and flagging discrepancies for manager review.
- Coordinated resident move-in orientations and walkthroughs, improving lease compliance and unit care.
- Designed preventive maintenance schedule using service histories to lower repeat repairs and downtime.
- Conducted quarterly file audits for fair housing compliance, correcting errors and preparing audit summaries.
Legal Assistant - JC Carter Law Office - Santa Fe Springs, CA
(2024-03 - 2024-10)
- Providing customer service to clients
- Managing and organizing documents in the Case Management System
- Drafting and sending routine correspondence
- Maintaining attorney calendars and ensuring all deadlines are tracked
- Prepared client intake packets and verified identification documents using Clio and firm templates.
- Created standardized letter templates for client notices, reducing drafting time for routine correspondence.
- Reviewed incoming subpoenas for relevance and routed requests to supervising counsel for response.
- Processed incoming mail and scanned evidence into case folders, maintaining chain-of-custody notes.
- Built a task checklist for case openings in Clio, cutting administrative setup steps per file.
- Reviewed client intake questionnaires and verified identities using Clio, reducing missing-data follow-ups.
- Managed outgoing service of process and maintained signed proof-of-service records for case files.
Credentialing Specialist - De La Pena Eye Clinic - Montebello, CA
(2023-04 - 2024-02)
- Responsible for gathering, tracking, and competing new and re-credentialing applications
- Enroll providers for EDI through clearinghouse for all necessary payers
- Handle electronic funds enrollment and quarterly/bi-annual attestation requirements as required with individual insurance payers
- Coordinate with outsourced vendor for new provider enrollments and assist with the process of each application
- Work with electronic claims clearing house ensuring compliance and accuracy of provider data for efficient and timely claim filing and remittance retrieval.
Medical Records Specialist - T.H.E Health and Wellness Centers - Los Angeles, CA
(2020-12 - 2023-12)
- Greeting patients at counter
- Processing record requests received by interoffice, mail, fax, US Mail, and E-mail
- Sending out invoices and itemized billing
- Logging payments received and delivering payment to appropriate department
- Mailing out records to patients and attorneys
- Assisting with filing, purging, and organizing medical records department
- Supporting referral department and front office with calls and scheduling appointments
- Scanning and inputting physical exams, LabCorp/Quest results, visit notes, discharge notes, and immunization records into EHR system
- Back office work including filing medical documents, purging, and organizing medical records.
Health Information Clerk - Atlantic Pediatrics - Huntington Park, CA
(2014-09 - 2019-08)
- Scanning and inputting physical exams, LabCorp/Quest results, visit notes, discharge notes, and immunization records into EHR system
- Back office work including filing medical documents, purging, and organizing medical records.
