Product Owner | Product Manager
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Experienced Product Manager with over 10 years of experience in product ownership and project management within the software development industry. Proven success in managing product lifecycles from ideation to launch, delivering high-quality SaaS solutions that align with business objectives and meet user needs. Adept at collaborating with cross-functional teams, driving Agile processes, and leveraging user insights to inform product strategy.
Insightsoftware - Product Owner
Raleigh, NC | 05/2019 – 03/2024
Led product development for multiple large projects, ensuring alignment with business goals and customer needs.
Managed cross-functional teams to deliver high-quality products on time and within budget.
Developed and maintained product roadmaps, prioritized features, and defined product requirements.
Conducted market research and user feedback analysis to inform product decisions and improve customer experience.
Communicated complex technical concepts to stakeholders, ensuring clarity and understanding across diverse teams.
Implemented data-driven strategies to measure product success and drive continuous improvement.
Led the development and maintenance of the product Logi Report, ensuring it meet user needs and aligned with business objectives.
Insightsoftware - Scrum Master
Raleigh, NC | 11/2012 – 05/2019
Coordinated with development, design, marketing, and support teams to manage product lifecycles from concept to launch.
Owned the product iterative backlogs, drive enablers, user stories, and any other tasks to meet acceptance criteria.
Ensured user-centric design by collaborating closely with UX/UI teams and incorporating customer feedback.
Facilitated sprint planning, review, and retrospective meetings, ensuring Agile methodologies were followed.
Provided regular updates to stakeholders on sprint status, milestones, and key performance metrics.
Insightsoftware - Customer Service Representative and Support Team Lead
Raleigh, NC | 11/2005 – 11/2012
Resolved customer inquiries and issues, maintaining high satisfaction and retention rates.
Communicated effectively with customers via phone, chat, and email, ensuring timely and accurate responses.
Maintained and monitored support ticket queues, providing regular updates to customers and internal teams.
Gathered and communicated customer feedback to product and development teams for continuous improvement.
Led technical support teams in resolving complex customer issues, maintaining high satisfaction levels.
Harbin Construction Technology School - Teacher
09/1996 – 08/2005
Instructed Computer Application courses including Windows, Unix/Linux, Microsoft Excel, Power Point, JavaScript, HTML, Queries, and Website development
Bachelor of Computer Science | 09/1992 - 07/1996
