Lloyd Nairn

Resourceful Quality Assurance Software Testing Analyst who brings a sharp problem-solving mindset and deep technical insight to every phase of the software lifecycle. Trusted to uncover critical issues early, enhance system reliability, and drive testing strategies that reduce risk and accelerate delivery. Adept in backend validation, API testing, and cross-functional collaboration, delivering high-impact results that improve product quality and strengthen user confidence across platforms.

Quality Assurance Software Testing Analyst - USPS - Boca Raton, FL

(2021-07)

Leads comprehensive end-to-end testing across web, desktop, and backend platforms, applying a diverse range of testing methodologies to ensure seamless integration, user satisfaction, and cross-system functionality.

• Owns the development and execution of detailed manual test cases for new features and system enhancements, ensuring complete test coverage aligned with business rules, user stories, and acceptance criteria.
• Performs thorough API and integration testing for high-volume data processing and labeling systems, ensuring secure, compliant, and reliable data exchange across platforms.
• Collaborates with developers, product owners, and cross-functional teams to clarify requirements, provide actionable QA feedback, validate bug fixes, and reduce production defects—shortening resolution time by over 60%.
• Executes nightly smoke tests and automated builds via CI/CD pipelines, safeguarding deployment integrity with 100% validation of critical user workflows and maintaining zero rollback releases.
• Design and implement robust test plans for address validation and barcode scanning tools, achieving 99.3%+ data accuracy and significantly reducing delivery and data integrity issues.
• Drive functional and usability testing for business-critical platforms, proactively identifying high-impact issues to ensure user experience, data integrity, and system compliance before production rollout.
• Enhance test data management processes by creating modular, reusable datasets that reduce environment setup time by 50% and eliminate recurring data setup errors.
• Conduct targeted load and performance testing to simulate real-world traffic conditions, exposing bottlenecks and increasing system throughput by up to 20% during peak processing cycles.
• Oversee and facilitate user acceptance testing (UAT) and beta validation across varied hardware configurations and operating environments, ensuring product reliability in real-world use cases.
• Maintain accurate QA documentation, detailed defect logs in Jira, and team knowledge bases, streamlining onboarding, improving cross-team communication, and accelerating development cycles by improving visibility into quality metrics.

Manual Software Tester/UAT Analyst - Broward County Commissioner - Deerfield, FL

(2016-06 - 2021-07)

• Led the planning and execution of end-to-end testing across public-facing reservation portals, mobile apps, GIS tools, and internal dashboards, using functional, regression, performance, and accessibility testing to validate over 85 features across 11 applications.
• Developed and executed 270+ detailed test cases for both external and internal management systems, resulting in a 38% reduction in user-reported issues and increasing QA signoff speed by 3 days per cycle.
• Performed backend data validation using PostgreSQL and MySQL, reviewing over 6,200 records across 3 modules, leading to the correction of 115+ misclassified entries and a 21% boost in reporting accuracy.
• Executed 94 API test cases using Postman, uncovering 68 endpoint failures in staging and helping reduce average post-release bugs by 55% over two quarters.
• Assisted in converting 93 high-priority manual test cases into Java-based automation scripts, supporting the QA team's shift from bi-weekly to twice-weekly deployments, reducing test cycle duration by 18 hours.
• Led defect triage meetings and delivered QA status updates to stakeholders, facilitating the resolution of 28+ bugs per sprint and contributing to four consecutive releases with zero high-severity production issues.
• Mentored three new QA Software Testing Analysts, reducing their ramp-up time by two weeks and improving their average ticket resolution turnaround from 5.2 to 2.3 days within the first quarter.

Bachelor of Science - Business Management - Florida Atlantic University (2027)