Quality Assurance Software Testing Analyst - USPS - Boca Raton, FL
(2021-07)
Leads comprehensive end-to-end testing across web, desktop, and backend platforms, applying a diverse range of testing methodologies to ensure seamless integration, user satisfaction, and cross-system functionality.
- Owns the development and execution of detailed manual test cases for new features and system enhancements, ensuring complete test coverage aligned with business rules, user stories, and acceptance criteria.
- Performs thorough API and integration testing for high-volume data processing and labeling systems, ensuring secure, compliant, and reliable data exchange across platforms.
- Collaborates with developers, product owners, and cross-functional teams to clarify requirements, provide actionable QA feedback, validate bug fixes, and reduce production defects—shortening resolution time by over 60%.
- Executes nightly smoke tests and automated builds via CI/CD pipelines, safeguarding deployment integrity with 100% validation of critical user workflows and maintaining zero rollback releases.
- Design and implement robust test plans for address validation and barcode scanning tools, achieving 99.3%+ data accuracy and significantly reducing delivery and data integrity issues.
- Drive functional and usability testing for business-critical platforms, proactively identifying high-impact issues to ensure user experience, data integrity, and system compliance before production rollout.
- Enhance test data management processes by creating modular, reusable datasets that reduce environment setup time by 50% and eliminate recurring data setup errors.
- Conduct targeted load and performance testing to simulate real-world traffic conditions, exposing bottlenecks and increasing system throughput by up to 20% during peak processing cycles.
- Oversee and facilitate user acceptance testing (UAT) and beta validation across varied hardware configurations and operating environments, ensuring product reliability in real-world use cases.
- Maintain accurate QA documentation, detailed defect logs in Jira, and team knowledge bases, streamlining onboarding, improving cross-team communication, and accelerating development cycles by improving visibility into quality metrics.
Manual Software Tester/UAT Analyst - Broward County Commissioner - Deerfield, FL
(2016-06 - 2021-07)
- Led the planning and execution of end-to-end testing across public-facing reservation portals, mobile apps, GIS tools, and internal dashboards, using functional, regression, performance, and accessibility testing to validate over 85 features across 11 applications.
- Developed and executed 270+ detailed test cases for both external and internal management systems, resulting in a 38% reduction in user-reported issues and increasing QA signoff speed by 3 days per cycle.
- Performed backend data validation using PostgreSQL and MySQL, reviewing over 6,200 records across 3 modules, leading to the correction of 115+ misclassified entries and a 21% boost in reporting accuracy.
- Executed 94 API test cases using Postman, uncovering 68 endpoint failures in staging and helping reduce average post-release bugs by 55% over two quarters.
- Assisted in converting 93 high-priority manual test cases into Java-based automation scripts, supporting the QA team's shift from bi-weekly to twice-weekly deployments, reducing test cycle duration by 18 hours.
- Led defect triage meetings and delivered QA status updates to stakeholders, facilitating the resolution of 28+ bugs per sprint and contributing to four consecutive releases with zero high-severity production issues.
- Mentored three new QA Software Testing Analysts, reducing their ramp-up time by two weeks and improving their average ticket resolution turnaround from 5.2 to 2.3 days within the first quarter.
