Lo Fortney

Detail-oriented professional with more than 12 years of experience in customer service, project coordination, documentation, and written communication. Currently completing a Bachelor of Arts in English Literature with a strong foundation in editing, proofreading, grammar, and content organization. Recognized for exceptional accuracy, professionalism, and the ability to manage complex documentation in fast-paced environments.

Seeking an entry-level Human Resources position where strong communication, organization, documentation, and relationship-building skills can support employee success and organizational growth.

Lead Generator (Remote-Capable) at Yes! HVAC & Plumbing (2023-12 – Present)

• Draft and edit professional email communications while maintaining consistent company messaging.
• Maintain detailed CRM records with exceptional accuracy.
• Coordinate technician schedules and ensure complete documentation.
• Resolve customer concerns through professional written and verbal communication.
• Review customer information for accuracy before processing appointments.

Project Estimator / Project Manager at Aloha Movers (2021-03 – 2023-07)

• Prepared detailed project estimates and proposals.
• Reviewed contracts for accuracy before approval.
• Coordinated multiple projects while maintaining organized records.
• Served as liaison between clients and project teams.
• Met deadlines while providing exceptional customer service.

Veterinary Receptionist / Assistant at Green Valley & Shadowridge Animal Hospitals (2016 – 2022)

• Maintained confidential medical records.
• Prepared and reviewed patient documentation.
• Communicated professionally with clients.
• Supported daily clinic operations.
• Ensured accurate recordkeeping.

Assistant Manager at Claire's (2011 – 2015)

• Supervised daily operations and scheduling.
• Managed inventory and financial documentation.
• Trained new employees.
• Ensured cash handling accuracy.
• Helped achieve store goals.

Bachelor of Arts in English Literature – University of Phoenix (2026-12-02)

Master of Science in Human Resource Management – Southern New Hampshire University (2027-02)