Reservations Agent at Casa Del Mar Beachfront Suites (2024-05 – Present)
- Managed reservations for hotel rooms, flights, and rental cars, utilizing advanced booking software to ensure accuracy and efficiency.
- Communicated with clients via phone and email to confirm bookings, provide information on travel options, and promptly resolve any issues or concerns.
- Collaborated with team members to coordinate group bookings and special events, ensuring seamless communication and organization of reservations.
- Implemented customer service strategies to enhance client satisfaction, resulting in positive feedback and repeat business.
- Handled reservations for over 150 guests daily, ensuring each booking was accurately processed and tailored to meet individual preferences, which helped enhance overall guest satisfaction and repeat visits.
- Coordinated with housekeeping and maintenance teams to address special requests and resolve guest issues promptly, contributing to a smoother check-in experience and positive reviews.
Account manager at Expensify (2023-06 – 2024-06)
- Developed and implemented strategic account plans to increase revenue and drive customer retention.
- Collaborated with cross-functional teams to successfully onboard new clients and ensure seamless account management.
- Conducted regular business reviews to analyze account performance and identify areas for growth and improvement.
- Negotiated contracts and pricing agreements with clients to maximize profitability and exceed sales targets.
- Developed strong relationships with clients, which increased customer satisfaction scores by 25% and helped retain key accounts for the company.
- Conducted training sessions for clients on using our software effectively, leading to a 40% increase in feature adoption and enhancing overall user experience.
- Analyzed client feedback and identified areas for improvement, resulting in product enhancements that contributed to a 15% increase in upsell opportunities.
Bar Supervisor at TGI Friday's (2020-01 – 2023-05)
- Efficiently unload and sort incoming merchandise shipments, ensuring accuracy and timeliness in processing orders.
- Collaborate with vendors and carriers to schedule deliveries and coordinate timely pickups, minimizing delays and optimizing inventory management.
- Utilize inventory management software to track and update stock levels, conduct regular audits, and identify discrepancies for resolution.
- Safely operate forklifts and other equipment to move and store incoming goods in designated warehouses, maintaining a clean and organized work environment.
- Supervised daily bar operations, which ensured high service standards and a welcoming atmosphere, leading to a 20% increase in customer satisfaction scores during my tenure.
- Trained and mentored new bartenders, helping them develop their skills and confidence, which resulted in a more efficient team and reduced customer wait times by 15%.
- Implemented an inventory management system, which streamlined our stock processes and minimized waste, ultimately saving the bar about $5,000 annually.
- Developed seasonal cocktail menus that attracted more patrons, contributing to a 30% rise in bar sales during peak months and enhancing the overall dining experience.
