Lola Thompkins

Processed purchases accurately and efficiently, ensuring that all transactions were completed within the established timeframe. Handled customer complaints calmly and professionally, resolving challenges in a timely manner. Handled processing and packaging of product for shipment.

Cultivation Assistant at Fluent Cannabis (2022-08 – 2023-02)

• Processed purchases accurately and efficiently, ensuring that all transactions were completed within the established timeframe.
• Handled customer complaints calmly and professionally, resolving challenges in a timely manner.
• Handled processing and packaging of product for shipment.
• Maintaining a clean environment

Environmental Services Aide at Tampa General Hospital (2017-09 – 2019-06)

• Cleaning and disinfecting bathrooms, floors, windows, walls, furniture, and areas that may have come into contact with patients or visitors.
• Stocking cleaning and linen carts, and delivering clean linens and clothes to departments and floors.
• Emptying and cleaning trash containers, and transporting waste to receptacles.

Security Guard at Marksman Security Corporation (2017-03 – 2018-05)

• Regularly inspecting and patrolling premises.
• Monitoring property entrances, surveillance cameras, and alarms.
• Authorizing people and vehicles to enter, and securing exits, doors, and windows.
• Responding to emergencies and suspicious activity in a timely manner.
• Writing reports of daily surveillance activity and suspicious actions, as well as incident reports.
• Providing assistance to people in need.

Housekeeping at The Barrymore Hotel Tampa Riverwalk (2015-06 – 2017-09)

• Maintaining a clean environment such as vacuuming, sweeping, mopping, dusting, polishing floors and surfaces, sterilizing rooms with cleaning supplies, emptying trash cans and replacing trash liners, cleaning mirrors and windows.
• Changing bed and bath linens and making beds
• Replenishing toiletries, towels, and cleaning products
• Washing dishes, utensils, and appliances
• Doing light ironing and laundry
• Reporting any safety hazards to the manager in charge
• Ensuring safety and security protocols are followed while cleaning and entering rooms

Customer Service Representative at OneTouch Direct (2013-01 – 2016-11)

• Responding to customers inquiries, answering questions about the company, products, or services, and providing up to date information.
• Handling complaints, returns, and exchanges, and addressing billing concerns.
• Taking orders, processing payments, and preparing correspondence.
• Keeping accurate records of customers interactions and transactions.
• Directing customers to the right department or supervisor, and consulting & advising clients on service solutions.
• Upselling products and services when appropriate, and attracting potential customers by suggesting information about other products.

High school diploma or GED – Hillsborough High School