PC Migration Specialist - CliftonLarsonAllen (Formerly Answerport)
(2026-02)
- Assist in IT Infrastructure cutovers and organizational carveouts, support separations and migration of systems, users and network resources
- Provide post-cutover support and troubleshooting to ensure stability, security, and user functionality
- Deliver desk-side and remote support to resolve migration-related technical issues
- Perform data migrations, transferring users' profiles, files and settings while maintaining data integrity
- Migrate user devices to updated operating systems (Windows 10/11) and deploy new hardware
Field Service Technician - Children's Wisconsin
(2024-10 - 2025-10)
- Provided high level user information and support for PC hardware applications throughout the organization
- Responsible for PC desktop installations, upgrades, changes, and de-installations
- Monitor, troubleshoot, and respond to technical computer hardware and software problems
- Installs and configures computer hardware throughout the CHHS network environment
IT Service Support Analyst - Marquette University - Milwaukee, WI
(2023-04 - 2024-10)
- Work with IT Service Desk on escalated support issues
- Identify and document solutions and troubleshooting materials and processes, for the Service Support Team knowledge base
- Provide testing on new or updated applications; help implement, deploy, and support university wide solutions
- Participate in problem management diagnostics and troubleshooting to resolve and eliminate root causes of issues
Senior IT Support Specialist - Kohl's Corporate - Menomonee Falls, WI
(2022-08 - 2022-10)
4+ years of technical support experience within a Microsoft Windows environment, directly supporting end users' day-to-day needs. Expertise working with the following technologies Active Directory, Avaya Telecom based phone software, ServiceNow Ticketing System and Remote Support Tools
IT Support Specialist - Kohl's Corporate - Menomonee Falls, WI
(2017-07 - 2022-08)
Contract from 07/2017-02/2021. Converted to FTE 02/2022
- Worked on telecom issues include adding KEM setup, configuring desk/softphones, adding/removing phones from the database directory
- Troubleshooted networking connectivity/VPN issues from the Cisco client and RSA application
- Performed software deployment, running configuration policies, and assigning the machine to the primary user in SCCM
- Provided end-user PC support, problem resolution, and service request actions for desktop workstations, laptops, software applications, peripherals, windows operating systems and basic LAN connectivity problems
- Supported installs, upgrades, and supports infrastructure software and hardware for applications, systems, and helpdesk groups
