Lonna Hobbs

Strategic, dependable, and knowledgeable Information Technology Sales Account Manager with over 8 years' experience providing businesses with custom IT hardware, Software, XaaS solutions and exemplary customer service. Cultivating lasting relationships through consistency, strong communication skills and active listening. I am a passionate, organized, relationship-based leader who celebrates learning and creativity, values collaboration, and cultivates knowledge to drive growth bringing value and a meaningful experience to customers driven to be at the forefront of innovation.

Advisor, Sales Operations - Dell Technologies - Nashville, TN

(2021-11 - 2022-09)

• Coached and developed new hires from the USA and Canada to be successful ISR's focusing on customer service, selling skills, tools, and product knowledge.
• Instructed a 13-week curriculum to large training groups, providing feedback on quotes, roleplays, pitches, and weekly testing to ramp ISR to role
• Quarterly revisions of curriculum to ensure training materials were current
• Facilitated unforeseen adjustments to daily and/or weekly schedule to remain on course
• Created an upbeat, team environment by creating games and activities to fostered Dell culture for new hires
• Lead weekly meetings for Segment Leadership introductions to new hires
• Lead the Culture team for my teammates and management on the Dell Sales Academy team

Inside Sales Representative 3, Medium Business - Strategic West - Dell Technologies - Nashville, TN

(2019-02 - 2021-11)

Provided customer service and account management to 400 accounts in San Francisco, CA. A trusted partner to customers, strengthening relationships by utilizing value-based solutions, problem solving and active listening.

• Developed existing and white space accounts resulting in over attaining quota of 185% rolling 4 quarter average last year in role. As well as over-attaining quota requirements on average of 110%-150% every year in role before that
• Tripled expected revenue for a top deal resulting in a quota attainment of 276% for the current quarter
• Collaborated with internal teams to provide best customer service and solutions
• Utilized Dell partners such as VMware, Microsoft, Adobe, RSA and Secureworks to craft tailored solutions
• Pipeline growth and management through the use of cold calls, following-up on agreed timelines, maintaining contact and relationships with customers
• Utilize inbound and outbound leads to grow buyer base, cross LOB selling
• Met daily KPI requirements to ensure account growth and customer satisfaction
• Effective use of Microsoft H&B, Salesforce, and Dell specific tools
• Mentored new hires

Inside Sales Representative 2, Customer for Life - Dell Technologies - Nashville, TN

(2015-04 - 2019-02)

Provided customer service and account management to 450 accounts in Southern Mississippi then 425 accounts in San Francisco, CA. Provided customers with client and basic enterprise solutions, utilizing partner relationships for more robust solutions.

• Developed little to no-spend accounts with consistency, strategic pricing, value-based solutions, and product testing
• Efficiently respond to customer requests for quotes and ordering via phone or email
• Worked with customer care and order processing to ensure orders were approved, returns issued and resolving any issue the customer was experiencing
• Maintained a rolling quota attainment average per year of 110%-150%
• Meet daily KPI requirements of 30-40 outbound calls, sending promotional quotes to customers, mail merges, and progressing active inbound and outbound leads

Rover, Dell Channel - TA Staffing - Nashville, TN

(2014-05 - 2015-04)

Supported Dell Partner account management teams. Provided quotes for a team of 12 ISRs working with VARs and Dell Partners. Managed accounts of the 4 team members on the specialized Stryker team as they traveled.

• Account maintenance for both teams which required pipeline cleanup, responding to daily requests or questions per email and phone calls, ensuring PO's were completed properly and placing orders
• Worked with the order processing team to correct any issues with orders that had been placed
• Worked with customer care and escalation team to resolve any problems the customer was experiencing

Sales and Server - ADT

Sales for ADT, a server for several restaurants including Rafferty's and bartending, resulting in customer service and sales experience of 20 years.

Caregiver - Family - North Carolina

(2022-10 - 2022-12)

Temporarily moved to North Carolina to help my mother who was diagnosed with breast cancer in September of 2022.

Caregiver - Family - Maryland

(2023-01 - 2022-07)

My Grandmother-in-law has Alzheimer's and one of her main caregivers passed away in November of 2022. After discussing with family, I moved to Maryland and assisted until the time it was decided a professional medical facility was needed for her ongoing care.

Associate's Degree - Graphic Design - Kaplan College (formally Hagerstown Business College) (2001 - 2003)