Loren Fisher

Highly-analytical professional with 13+ years of success in translating business objectives into requirements, creating customized solutions, and interfacing with internal/external professionals. Well-versed in creating applications and websites, documenting user stories and processes, making sound decisions under pressure, and maintaining customer satisfaction.

Key skills in articulate communications, cross-functional collaboration, prioritization, organization, project planning, and risk mitigation. Detail-oriented with capabilities in budgeting, time management, quality assurance, and progress tracking.

Business Analyst IV - Chevron - Houston, TX

(2025-01)

• Onboarded 24 business units across 3 different regions onto the Ironclad CLM
• Worked on the integration of Ironclad and SMART by GEP for Supply Chain
• Created and maintained more than 15 workflows in Ironclad
• Helped end users complete their workflows through Ironclad
• Conducted Ironclad training for workflow owners, reviewers and approvers
• Worked with the dev team to pull data from Ironclad to help build PowerBi reports based on user groups, jurist and usage.

Business Analyst - Billtrust - Houston, TX

(2024-01 - 2025-01)

• Gathered and implemented requirements for the Ironclad CLM implementation project.
• Created and conducted UAT for the CLM implementation.
• Managed the data migration of over 27,000 documents into the CLM repository while validating the metadata
• Created and helped with UAT for Project TURBO which connected Salesforce, Ironclad, Intacct, and Billing Platform which enabled data flow.
• Created the multi-doc splitting step-by-step guide for Billtrust and the additional temps.
• Trained the temp for the multi-doc splitting activity.

Business Process Analyst - Kimberly Clark - Houston, TX

(2023-01 - 2024-01)

• Gathered and implemented requirements from a Global perspective for the UI/UX design of the Customer Portal that distributors will use to purchase products through Kimberly Clark.
• Managed requirements through Craft.com while syncing progress to Jira for the development team.
• Managed the backlog and new enhancements through ServiceNow by working with key stakeholders from multiple regions, APAC, EMEA, LAO and NA.
• Created test scenarios and test cases for the rollout of the new UI/UX design of the Customer Portal

Sr. Salesforce Business Systems Analyst - IQVIA - Houston, TX

(2022-01 - 2023-01)

• Managed the Salesforce CRM platform for the Business Unit, Research & Development Solutions
• Created dynamic pages in Salesforce for the Opportunity object which saved users time and allowed users to only input the sales information they needed.
• Managed the Drug Classification field project that changed the free text field to a lookup table that fed 2 drug database containing over a million drug names and molecules.
• Created Jira Sprints and the presentation and test cases for all of the stories in each monthly sprint.
• Presented and created the user stories for each month to upper management and the CRM Champions
• Worked on acquisitions and the data migration for Opportunities, Contacts, Leads and Accounts

Lead IT Business Analyst - Cornerstone Building Brands - Houston, TX

(2020-01 - 2022-01)

• Responsible for managing and supporting the team of 4 Business Analysts in our effort to gather requirements and perform QA, UAT and Regression testing for the Advance Building Solutions (ABS) system.
• Managed and utilized ServiceNow to analyze service tickets for the business.
• Gathered requirements for the development and roll out of the ABS system that will allow users to build, price and order complex and simple metal buildings.
• Administered Confluence, the document management system, that housed all working documents, requirements and information for the ABS system.
• Utilized Jira to track requirement development, defect management and running weekly reports.
• Performed QA, UAT and Regression testing against the defined requirements inputted into Confluence and Jira.
• Provided suport to the Marketing team to ensure the look and feel of the ABS system was up to company standard.
• Responsible for setting up all Brands, Companies and Customers into the UAT ABS system for efficient and thorough testing.
• Created Technical and Functional Business Requirements for the creation of myPortal.

Senior IM Business Analyst - Murphy Oil Corporation - Houston, TX

(2019-01 - 2020-01)

• Administered the M-files document management system that housed all working documents and information.
• Migrated over 100,000 working documents into M-files using PowerShell and the importer tool.
• Created system workflow processes to ensure that documents could effectively be used between internal and external users.
• Administered the uPerform training software that helped to create all of our training video and user guides.
• Conducted internal and external trainings of the M-files document management system to all departments and contracting companies.
• Planned and tracked all of the sprints within the IM group using Azure DevOps.

Business Analyst - Transwestern - Houston, TX

(2017-01 - 2019-01)

• Partnered with developers to create process to manage and complete helpdesk tickets efficiently.
• Administered the SharePoint site, using the ManageEngine SharePoint Manager Plus Admin tool.
• Drafted website design and launch requirements using Excel.
• Administered the xRM system that housed all of the real estate building and broker information.
• Processed 2018 IT purchasing invoices.
• Used excel VLOOKUPS and Conditional Formatting to create the data mapping process for the Engineering Inspection mobile app.
• Gathered requirements, user stories and mapped data for the new engineering inspector application.
• Created test scenarios and test cases using Excel to verify a fully functional and mobile responsive application.
• Wrote and established the Transwestern Glossary for the website.

Business Analyst - Amec Foster Wheeler - Houston, TX

(2011-01 - 2016-01)

• Drafted process flows using Visio and requirements for enhancements and improvements.
• Interpreted and completed vendor provided data migration workbooks.
• Analyzed businesses to define the financial impact of investments.
• Store, manage and track company documents using the EDMS
• Resolved 90% of project defects by developing test cases to highlight issues.
• Trained and mentored users on Travel Authorization System.
• Oversaw test plan creations, script writing, user testing coordination, and other phases of test cycles.
• Created extensive Visio process diagrams for the AR/AP, as-is and to-be, business systems.
• Identified bottlenecks and enhanced processes and policies to resolve.
• Established improved user acceptance testing process with emphasis on defect documentation and test case execution.
• Verified LyondellBasell Loop Diagrams were completed ahead of project schedules through extensive work.

Bachelor of Science - Computer Information Systems - Oakwood University (2011-01 - 2011-01)