Lorenza Davis

Detail-oriented customer service and administrative professional with 5+ years of experience handling customer accounts, data entry, scheduling, and problem resolution in fast-paced retail, hospitality, and remote support environments. Experienced working remotely, managing sensitive customer information, and delivering accurate service under pressure. Strong communication, multitasking, and organizational skills with a passion for helping people and maintaining efficiency.

Fulfillment center employee at Amazon fulfillment center (2025-06 – 2025-10)

• Followed safety procedures while organizing merchandise and preparing items for customer orders.
• Maintained productivity and quality standards in a fast-paced warehouse environment.
• Worked in the stow department, accurately scanning and placing inventory into assigned bins.

Guest Service Associate at European Wax Center (2025-03 – 2025-05)

• Managed appointment scheduling, client intake, and front desk operations.
• Handled customer payments, account updates, and membership information accurately.
• Maintained professionalism while assisting multiple clients in a fast-paced environment.

Remote Customer Support Agent at Ulta Beauty (24-7 Intouch Account) (2022-02 – 2025-02)

Assisted customers with account concerns, online orders, and rewards inquiries through phone support. Accurately documented customer interactions and resolved issues efficiently.

• Worked independently in a remote environment while meeting performance goals and quality standards.

Server at Sugar Factory (2021-06 – 2023-02)

Provided excellent customer service in a high-volume environment.

• Managed multiple tasks while ensuring accuracy and efficiency during busy shifts.

Cashier & Customer Service Associate at Walmart (2020-10 – 2021-06)

• Processed customer transactions, returns, and service requests with accuracy.
• Handled cash and financial transactions while maintaining attention to detail.

Esthetics Program – Facials, Waxing, Nails & Skincare – Aveda Institute

High School Diploma – Chamberlain High School