Call Center Customer Service Representative at Dartphone (2025-09 – Present)
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center "scripts" when handling different topics.
- Identifying customers' needs, clarify. information, research every issue and providing solutions.
- Assist with other administrative tasks, including data entry and report generation.
Front Desk Receptionist at Healthy Living OKC - Nonprofit (2024-01 – 2025-04)
- Greet every member or visitor that comes through our doors.
- Ensure every member or visitor either scans in or signs the visitor log.
- Give tours of the facility and answer all questions the guest may have.
- Accurately sign up new members.
- Collecting monthly dues.
- Nightly cleaning duties. Ex: wiping off all tables and chairs, clean coffee pots, wipe down snack bar, turn off all TVs, ect.
- Sign members up for art classes and other activities going on at the facility.
Customer Service Representative/Call Center at Mathis Home (2021-09 – 2023-12)
- Immediately answered a high volume of incoming calls as they came in que, without exceeding a hold time of 10 seconds.
- Processed customer returns, exchanges, and damages.
- Correctly coordinated service repairs to go out to customer's homes each week.
- Followed up on all repair tickets daily.
- Provided timely and accurate information to customers requests and concerns.
- Organized and manage multiple priorities timely and accurate information to customers requests and concerns.
Wellness Coordinator at The Joint Chiropractic (2019-12 – 2021-09)
- Checked in new patients and assisted with completing paperwork.
- Comforted patients by answering questions and maintaining a calm reception area.
- Checked in approximately 20-30 patients daily.
- Sold an average of 3 new wellness plans or packages per day.
- Maintained confidentiality of patient information in compliance with HIPAA.
- Accurately calculated daily sales numbers and processed payments.
- Cleaned and disinfected the clinic and lobby daily.
- Scanned all documentation into correct patient files.
- Worked independently with minimal supervision.
Receptionist/Office Assistant at PLATINUM SALON (2018-10 – 2019-12)
- Attended to phone calls, recorded detailed messages, and transferred calls to respective individuals.
- Maintained reception area, organized salon environment, sold salon products, and recorded sales.
- Accurately processed clients card payments.
- Accurately handled cash transactions and balanced the cash drawer at the end of the day.
- Maintained other operations for owner such as Sam's orders for supplies.
- Developed superior customer relationships by actively listening and handling clients questions or concerns with respect.
- Scheduled appointments as requested using scheduling rules and requirements.
Optometric Technician/Transcriber at Eye Medical Group (2018-03 – 2019-10)
- Pre-tested patients prior to optometrist examinations, including pressures, visual acuities and auto refraction.
- Gathered patients medical history such as, family, family optical, prescriptions, past optical, and current issues.
- Did a refraction on the patients prior to the doctor coming in to do the finalized refraction.
- Led patients to exam rooms, answered general. questions and prepared patients for the doctor by explaining the process.
- Conducted special tests such as field of vision assessment, OCTs and pachymetry.
- Scheduled and re-scheduled patients.
