Lori Holmes

Served as a primary point of contact for students, families, staff, administrators, and community stakeholders, responding to complex concerns and escalated issues with professionalism and sound judgment. Investigated complaints, incidents, and service-related concerns by gathering information, reviewing records, communicating with involved parties, and determining appropriate resolutions. Responded promptly to sensitive verbal and written inquiries while maintaining professionalism, empathy, confidentiality, and accurate follow-through.

Elementary School Principal - COUNTRY CLUB HILLS SCHOOL DISTRICT 160

(2023-01 - 2025-12)

• Served as a primary point of contact for students, families, staff, administrators, and community stakeholders, responding to complex concerns and escalated issues with professionalism and sound judgment.
• Investigated complaints, incidents, and service-related concerns by gathering information, reviewing records, communicating with involved parties, and determining appropriate resolutions.
• Responded promptly to sensitive verbal and written inquiries while maintaining professionalism, empathy, confidentiality, and accurate follow-through.
• Applied active listening, conflict-resolution, and de-escalation strategies to address difficult situations and achieve constructive outcomes.
• Coordinated time-sensitive requests and operational needs across administrators, teachers, support personnel, families, and external partners.
• Monitored outstanding concerns, action items, and follow-up requirements to promote timely resolution and prevent unresolved issues from escalating.
• Reviewed recurring and non-routine reports and analyzed operational, attendance, academic, behavioral, and performance data to identify trends and support decision-making.
• Exercised independent judgment when interpreting policies, procedures, and individual circumstances and determining appropriate next steps.
• Maintained accurate records and documentation involving confidential student, employee, family, and operational information.
• Collaborated across departments and with external stakeholders to resolve problems, coordinate services, and improve organizational processes.
• Managed multiple competing priorities in a high-volume environment while maintaining attention to detail, accuracy, responsiveness, and service quality.
• Prepared information and reports for leadership and responded to routine and non-routine requests for information.

Assistant Professor – Teacher Preparation Program - MICHIGAN STATE UNIVERSITY

(2020-01 - 2024-12)

• Provided professional guidance, consultation, and support to aspiring educators while addressing questions, concerns, and complex academic and professional issues.
• Evaluated information, interpreted requirements, and provided appropriate recommendations based on established policies, standards, and individual circumstances.
• Communicated complex information clearly through written and verbal communication with students, colleagues, and university stakeholders.
• Managed multiple assignments, deadlines, records, and competing priorities while maintaining accuracy and responsiveness.
• Used analytical and critical-thinking skills to evaluate performance data, identify areas requiring intervention, and recommend appropriate solutions.
• Facilitated training and professional development focused on effective communication, problem solving, leadership, and professional practice.

Adjunct Professor – School Administrator Program - NATIONAL LOUIS UNIVERSITY

(2020-01 - 2024-12)

• Supported aspiring school administrators through instruction, consultation, feedback, and problem resolution.
• Reviewed and evaluated complex information and provided timely written and verbal responses to questions and concerns.
• Applied professional judgment when evaluating individual situations and recommending appropriate solutions.
• Maintained accurate documentation and communicated expectations, requirements, and feedback effectively.
• Balanced multiple priorities and deadlines while providing responsive service to students and program stakeholders.

District Restorative Justice Coordinator - BELLWOOD SCHOOL DISTRICT 88

(2020-01 - 2023-12)

• Served the entire district as a resource for conflict resolution, restorative practices, behavioral concerns, and relationship-based problem solving.
• Responded to complex and sensitive situations involving students, families, staff, and administrators using active listening, de-escalation, mediation, and restorative practices.
• Investigated concerns by gathering information from multiple stakeholders, identifying underlying issues, and facilitating appropriate resolution strategies.
• Provided districtwide support and consultation regarding discipline, Social Emotional Learning, MTSS, and restorative practices.
• Facilitated training and served as a Certified Trainer of Trainers, coaching staff and administrators in communication, conflict resolution, and problem-solving techniques.
• Represented the district on committees and collaborated with multiple departments and stakeholders to address organizational needs.
• Managed multiple requests and priorities while providing timely follow-up and maintaining appropriate documentation.
• Delivered presentations throughout the community and trained student mentors through the West 40 regional initiative.

Principal, Lafayette Elementary School - Kankakee School District 111

(2014-01 - 2016-12)

EDUCATIONAL ADMINISTRATION & SCHOOL LEADERSHIP (Principal / Assistant Principal | 2000–2019)

• Managed day-to-day school operations while responding to student, family, staff, and community concerns and resolving issues in a timely and professional manner.
• Investigated and addressed attendance, behavioral, academic, and operational concerns using available records, data, interviews, and stakeholder communication.
• Exercised professional judgment when applying federal, state, district, and school policies to individual situations.
• Coordinated budgets, grants, programs, personnel, technology, and other operational resources while managing multiple competing priorities.
• Analyzed performance data and operational information to identify problems, establish priorities, and implement corrective strategies.
• Served as Districtwide Homeless Liaison, coordinating interventions and resources for students experiencing homelessness.

Principal, Carrie Gosch Elementary School - School City of East Chicago

(2010-01 - 2014-12)

• Provided leadership and operational oversight for teachers, administrators, and interdisciplinary personnel.
• Addressed complex parent, student, and staff concerns involving attendance, behavior, academic performance, and school operations.
• Communicated policies, decisions, recommendations, and expectations clearly to diverse stakeholder groups.
• Developed protocols and processes to identify problems, establish priorities, implement best practices, and improve organizational performance.
• Monitored school performance and used data to identify needs and guide corrective actions.

Assistant Principal, Beveridge Elementary School - Gary Public School Corporation

(2009-01 - 2010-12)

• Supported school operations and assisted with resolving student, family, staff, and behavioral concerns.
• Supervised support personnel and worked with the discipline team to apply policies consistently.
• Analyzed student behavior data to identify trends and develop appropriate interventions.
• Collaborated with school leadership and staff to resolve issues and maintain a safe, productive environment.

Assistant Principal, Wilson Elementary School / Building Administrator, Sixth Grade Middle School Center - Bellwood School District 88

(2007-01 - 2009-12)

• Responded to student, parent, and staff concerns and supported resolution of academic, behavioral, attendance, and operational issues.
• Communicated policies, decisions, and recommendations to stakeholders through verbal and written communication.
• Supported instructional and operational processes while managing competing priorities and time-sensitive requests.

Assistant Principal / Head Kindergarten Teacher - Ford Heights School District 169

(2000-01 - 2007-12)

• Supported school operations, student services, family communication, staff development, and problem resolution.
• Coordinated programs and services for students and families while managing multiple priorities.
• Wrote and administered grants and coordinated programs serving at-risk students.

Master of Science - Cybersecurity Management - National University

Doctor of Educational Leadership - Ed.D. - University of Saint Francis (2019-12)

Master of Education - Administration & Supervision - Loyola University Chicago (2003-12)

Master of Education - Curriculum & Instruction - Loyola University Chicago (2001-12)

Bachelor of Arts - Communications - Loyola University Chicago (1996-12)

Master of Divinity - Chicago Theological Seminary (1999-12)

Learning Behavior Specialist Program - LBS1 - University of Saint Francis