Elementary School Principal - COUNTRY CLUB HILLS SCHOOL DISTRICT 160
(2023-01 - 2025-12)
- Served as a primary point of contact for students, families, staff, administrators, and community stakeholders, responding to complex concerns and escalated issues with professionalism and sound judgment.
- Investigated complaints, incidents, and service-related concerns by gathering information, reviewing records, communicating with involved parties, and determining appropriate resolutions.
- Responded promptly to sensitive verbal and written inquiries while maintaining professionalism, empathy, confidentiality, and accurate follow-through.
- Applied active listening, conflict-resolution, and de-escalation strategies to address difficult situations and achieve constructive outcomes.
- Coordinated time-sensitive requests and operational needs across administrators, teachers, support personnel, families, and external partners.
- Monitored outstanding concerns, action items, and follow-up requirements to promote timely resolution and prevent unresolved issues from escalating.
- Reviewed recurring and non-routine reports and analyzed operational, attendance, academic, behavioral, and performance data to identify trends and support decision-making.
- Exercised independent judgment when interpreting policies, procedures, and individual circumstances and determining appropriate next steps.
- Maintained accurate records and documentation involving confidential student, employee, family, and operational information.
- Collaborated across departments and with external stakeholders to resolve problems, coordinate services, and improve organizational processes.
- Managed multiple competing priorities in a high-volume environment while maintaining attention to detail, accuracy, responsiveness, and service quality.
- Prepared information and reports for leadership and responded to routine and non-routine requests for information.
Assistant Professor – Teacher Preparation Program - MICHIGAN STATE UNIVERSITY
(2020-01 - 2024-12)
- Provided professional guidance, consultation, and support to aspiring educators while addressing questions, concerns, and complex academic and professional issues.
- Evaluated information, interpreted requirements, and provided appropriate recommendations based on established policies, standards, and individual circumstances.
- Communicated complex information clearly through written and verbal communication with students, colleagues, and university stakeholders.
- Managed multiple assignments, deadlines, records, and competing priorities while maintaining accuracy and responsiveness.
- Used analytical and critical-thinking skills to evaluate performance data, identify areas requiring intervention, and recommend appropriate solutions.
- Facilitated training and professional development focused on effective communication, problem solving, leadership, and professional practice.
Adjunct Professor – School Administrator Program - NATIONAL LOUIS UNIVERSITY
(2020-01 - 2024-12)
- Supported aspiring school administrators through instruction, consultation, feedback, and problem resolution.
- Reviewed and evaluated complex information and provided timely written and verbal responses to questions and concerns.
- Applied professional judgment when evaluating individual situations and recommending appropriate solutions.
- Maintained accurate documentation and communicated expectations, requirements, and feedback effectively.
- Balanced multiple priorities and deadlines while providing responsive service to students and program stakeholders.
District Restorative Justice Coordinator - BELLWOOD SCHOOL DISTRICT 88
(2020-01 - 2023-12)
- Served the entire district as a resource for conflict resolution, restorative practices, behavioral concerns, and relationship-based problem solving.
- Responded to complex and sensitive situations involving students, families, staff, and administrators using active listening, de-escalation, mediation, and restorative practices.
- Investigated concerns by gathering information from multiple stakeholders, identifying underlying issues, and facilitating appropriate resolution strategies.
- Provided districtwide support and consultation regarding discipline, Social Emotional Learning, MTSS, and restorative practices.
- Facilitated training and served as a Certified Trainer of Trainers, coaching staff and administrators in communication, conflict resolution, and problem-solving techniques.
- Represented the district on committees and collaborated with multiple departments and stakeholders to address organizational needs.
- Managed multiple requests and priorities while providing timely follow-up and maintaining appropriate documentation.
- Delivered presentations throughout the community and trained student mentors through the West 40 regional initiative.
Principal, Lafayette Elementary School - Kankakee School District 111
(2014-01 - 2016-12)
EDUCATIONAL ADMINISTRATION & SCHOOL LEADERSHIP (Principal / Assistant Principal | 2000–2019)
- Managed day-to-day school operations while responding to student, family, staff, and community concerns and resolving issues in a timely and professional manner.
- Investigated and addressed attendance, behavioral, academic, and operational concerns using available records, data, interviews, and stakeholder communication.
- Exercised professional judgment when applying federal, state, district, and school policies to individual situations.
- Coordinated budgets, grants, programs, personnel, technology, and other operational resources while managing multiple competing priorities.
- Analyzed performance data and operational information to identify problems, establish priorities, and implement corrective strategies.
- Served as Districtwide Homeless Liaison, coordinating interventions and resources for students experiencing homelessness.
Principal, Carrie Gosch Elementary School - School City of East Chicago
(2010-01 - 2014-12)
- Provided leadership and operational oversight for teachers, administrators, and interdisciplinary personnel.
- Addressed complex parent, student, and staff concerns involving attendance, behavior, academic performance, and school operations.
- Communicated policies, decisions, recommendations, and expectations clearly to diverse stakeholder groups.
- Developed protocols and processes to identify problems, establish priorities, implement best practices, and improve organizational performance.
- Monitored school performance and used data to identify needs and guide corrective actions.
Assistant Principal, Beveridge Elementary School - Gary Public School Corporation
(2009-01 - 2010-12)
- Supported school operations and assisted with resolving student, family, staff, and behavioral concerns.
- Supervised support personnel and worked with the discipline team to apply policies consistently.
- Analyzed student behavior data to identify trends and develop appropriate interventions.
- Collaborated with school leadership and staff to resolve issues and maintain a safe, productive environment.
Assistant Principal, Wilson Elementary School / Building Administrator, Sixth Grade Middle School Center - Bellwood School District 88
(2007-01 - 2009-12)
- Responded to student, parent, and staff concerns and supported resolution of academic, behavioral, attendance, and operational issues.
- Communicated policies, decisions, and recommendations to stakeholders through verbal and written communication.
- Supported instructional and operational processes while managing competing priorities and time-sensitive requests.
Assistant Principal / Head Kindergarten Teacher - Ford Heights School District 169
(2000-01 - 2007-12)
- Supported school operations, student services, family communication, staff development, and problem resolution.
- Coordinated programs and services for students and families while managing multiple priorities.
- Wrote and administered grants and coordinated programs serving at-risk students.
