Lori Rodriguez

Dedicated and customer-focused professional with extensive experience in food service, beauty, fitness instruction, and customer service roles. Strong ability to multitask, build client relationships, and deliver high-quality service in fast-paced environments. Licensed hairstylist with a background in sales, hospitality, and client care.

Server/Hostess - OUTBACK STEAKHOUSE - Auburn, MA

(2021-03 - 2023-10)

• Welcomed guests warmly as they enter the establishment, created a positive first impression
• Delivered high-quality service in a fast-paced dining environment
• Managed multiple tables while maintaining customer satisfaction
• Processed customer payments accurately, including cash and credit transactions, while ensuring the security of financial information

Merchandiser/Customer Service Associate - ULTA BEAUTY - Millbury, MA

(2020 - 2021)

• Created and maintained product displays to drive sales
• Assisted customers with product selection and beauty recommendations
• Provided excellent customer service in a retail environment
• Accurately handled cash, credit, and debit transactions using point-of-sale (POS) systems
• Ensure all transactions are processed efficiently to minimize customer wait times

Front Desk and Customer Service - DICK & PAUL’S AUTOBODY - Worcester, MA

(2012 - 2017)

• Assisted in scheduling appointments for collision repairs, refinishing, and inspections
• Answered phones and handled customer inquiries regarding repair status, scheduling, providing clear and accurate information

Zumba Instructor & Membership Desk Associate - CRUNCH FITNESS - Oxford, Auburn, Worcester, MA

(2016 - 2022)

• Led engaging Zumba classes to promote fitness and wellness
• Provided excellent customer service at membership desk
• Assisted members with check-ins, questions, and account support

Licensed Cosmetologist - VARIOUS SALONS - Various, MA

(1995 - 2017)

• Provided hair cutting, coloring, and styling services
• Built and maintained strong client relationships
• Managed own salon operations including scheduling and product sales
• Maintained strict cleanliness and hygiene standards in work areas and tools, complying with all health and safety regulations

Owner/Daycare Provider - DAYCARE PROVIDER-SELF EMPLOYED - Southbridge, MA

(1999 - 2002)

• Provided childcare in a safe and nurturing environment
• Managed daily schedules, meals, and activities
• Built trust with families through dependable care

Beauty Science Certificate - ROB ROY BEAUTY ACADEMY

High School Diploma - OXFORD HIGH SCHOOL