Lori Walton

Healthcare professional with over 20 years of experience delivering patient-centered support in fast-paced environments. Skilled in managing high-volume communications, de-escalating upset or distressed callers with professionalism and empathy, and effectively assessing limited or unclear information to determine appropriate actions and resources.

MSA- VA Operator - Department of Veteran Affairs - Loma Linda, California

(2026-01)

• Provides essential telephone and organizational information. Ensures proper call routing through interviews and directs callers to the appropriate departments or services.
• Thorough understanding of a large, dynamic organization, the ability to handle upset or irate callers with calm and courtesy, and the skill to question callers who may provide minimal details. Decisions are based on call destinations, priority levels, security requirements, and system capabilities.

Administrative Assistant - DaVita Dialysis - San Bernardino, California

(2010-10 - 2025-01)

Dynamic Medical Assistant with extensive experience at DaVita Dialysis, excelling in patient care and clinical operations.

• Ensure the timely and accurate completion of change requisitions, treatment logs, patient charts, invoices, purchase orders and maintain inventory
• Assist patients with transportation arrangements and physician appointments
• Computer and clerical skills (Microsoft Office) type 60 WPM
• Scheduled patient appointments and managed appointment calendars

MEDICAL ASSISTANT - Beaver Medical Group - Redlands, California

(2008-03 - 2009-04)

• Answering phones and scheduling appointments
• Documented medical data in patient charts, facilitating accurate records. Maintained accurate inventory of office supplies and ordered additional items as needed.
• Phones and scheduling appointments

MEDICAL ASSISTANT - Desert Heart Physicians - Palm Springs, California

(2000-05 - 2004-09)

• Filing and maintaining medical records
• Completing purchasing requisitions to maintain supplies and equipment
• Communication skills using appropriate medical terminology
• Measuring and recording vital signs
• Phlebotomy and collection of other lab specimens
• Performing EKGs
• Using CPR skills when required
• Maintaining supplies, equipment and stocking

Medical Office Assistant - STANELY H. SCHWARTZ - Palm Springs, California

(1993-09 - 1999-06)

• Worked with coworkers to complete tasks. Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Responded quickly to meet customer needs and resolve problems.
• Appointment scheduling, Inventory control.

CERTIFICATION IN MEDICAL - Medical Assisting - National Education Center (1993-06)

CERTIFICATION IN GENERAL EDUCATION - General Education - Mt.

San Jacinto

College (1988-08)

CERTIFICATION IN TRAVEL CAREER TRAINING PROGRAM - Travel Career - Associated Schools Inc. (1987-10)

HIGH SCHOOL DIPLOMA - Banning High School (1987-06)