Lorna Kinyanjui

Dedicated customer service and administrative professional with over 15 years of experience supporting clients, coordinating operations, and building strong customer relationships. Experienced in managing client communications, following up on inquiries, organizing records, and providing consultative support in fast-paced environments. Skilled at conducting virtual communication, handling sensitive information with professionalism, and helping clients make informed decisions.

Currently completing a Diploma in Counselling Psychology, strengthening active listening, empathy, and interpersonal communication skills.

Administrative Assistant at Oriel Limited

• Managed daily administrative operations while ensuring efficient office workflow.
• Responded professionally to customer and client enquiries via phone and email.
• Scheduled appointments, meetings, and maintained executive calendars.
• Maintained accurate digital and physical records with high attention to detail.
• Coordinated with vendors, clients, and service providers to ensure timely communication.
• Prepared reports and documentation for management.
• Maintained confidentiality while handling sensitive information.
• Supported customer satisfaction by resolving enquiries promptly and professionally.

Real Estate Agent

• Assisted clients throughout the property buying and rental process.
• Followed up with prospective buyers and tenants using phone, email, and messaging platforms.
• Built long-term client relationships through consistent communication and excellent service.
• Coordinated appointments, property viewings, and negotiations.
• Managed client records using spreadsheets and digital tools.
• Guided clients through available options and answered questions to help them make informed decisions.

Diploma in Counselling Psychology in Counselling Psychology – Kenya Institute of Business & Counselling Studies

Certificate in Counselling Psychology in Counselling Psychology – Kenya Institute of Business & Counselling Studies