Manager/Restaurant Owner - Waterfront Pizza - Foster City, CA
(2007-06)
- Handled high-pressure situations calmly, maintaining composure during busy periods or complex interactions.
- Resolved customer complaints with professionalism and empathy, increasing customer loyalty.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced payroll processing errors, conducting detailed checks before final submission.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Conducted performance evaluations to identify areas for employee growth.
- Oversaw all aspects of the restaurant's operations, including managing staff
Director of Operations - Cushman & Wakefield - South San Francisco, CA
(2006-01 - 2006-12)
- Operated the building on behalf of the client or group.
- Coordinated and managed the team's daily activities.
- Ensured business operations were implemented based on established procedures.
- Ensured that the properties met and established operational, financial, and business performance goals through regular inspections and reviewed financial reports.
- Promoted client satisfaction and retention through timely reporting and effective communication.
Roving Manager - Woodmont Real Estate Services - Belmont, CA
(2004-09 - 2005-12)
Assisted in managing a diverse portfolio of residential properties and handled day-to-day operations, tenant inquiries, and property maintenance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored the property's financial operations to ensure all goals were met.
- Conducted regular property inspections, identifying areas for improvement and facilitating timely maintenance and repairs.
- Monitored rent collection, processed payments, and ensured compliance with lease agreements.
- Analyzed market trends and competitor properties to adjust rental rates, ensuring competitive positioning and maximizing profitability.
- Collaborated with vendors, contractors, and legal teams to manage property improvement and enhance property value.
Assistant Community Manager - Woodmont Real Estate Services - Belmont, CA
(2003-08 - 2004-08)
- Provided regular financial reporting to senior leadership, detailing revenue, expenses, and occupancy rates.
- Monitored and directed the work of the leasing staff and rental activity.
- Prepared rental agreements for residents and ensured the collection of rent.
- Oversaw all monthly financial reporting and variance analysis.
- Conducted research and resolved non-routine tenant issues
- Managed the bookkeeping functions for accounts receivable and accounts payable.
- Supervised all aspects of vendor services from initiation to completion.
Floating Assistant Manager - Equity Residential Properties - Foster City, CA
(2003-05 - 2004-08)
- Oversaw all operational aspects for six properties across the Peninsula and South Bay.
- Conducted regular inspections of property common areas, apartment units, and grounds, providing recommendations for improvements as needed.
- Collaborated closely with property managers to build and lead a high-performing team, consistently showcasing the quality and professionalism of Equity.
- Oversaw bookkeeping functions, including accounts payable and receivable, ensuring accuracy and timely processing
- Collaborated with the company attorney to facilitate tenant evictions per court orders, ensuring strict adherence to legal procedures and compliance standards.
Executive Support to the Director of Operations - Parkmerced - San Francisco, CA
(1998-09 - 2003-05)
Assisted the Director of Operations at the largest apartment complex in Northern California, overseeing 3,500 units.
- Collaborated with vendors and contractors to oversee daily progress on capital expenditure projects, ensuring timely completion and reporting on the status and outcomes of each initiative.
- Acted as the main point of contact for the Director of Operations during his absence, ensuring seamless communication and workflow.
- Assisted in preparing the monthly labor reports and addressed inquiries from ownership, ensuring clarity and accuracy.
- Met with subcontractors to solicit and review bids for various projects, ensuring competitive pricing.
- Managed daily schedule, maintained executive calendar, and screened calls on behalf of the director, ensuring smooth operations.
